Experience

  • Guest Service Operation

    at Carlton hotel Singapore

    January 2018 - June 2018

    Singapore

    Provide guest assistance, including recommendations for tourists attractions, hotel services or amenities that guests may find useful. Coordinate with various departments for room assignment prior to guest arrival. Goes and extra mile to personalize the service. Not just satisfy the guest's needs but also exceed their expectations. Rooms inspection to ensure the cleanliness and meet the standard of hotel Assist and serve the guests in club lounge include Breakfast and Cocktail hour Assist and handle the wedding couple to check in, rooms upgrade, and special requests

Education

  • Bachelor of Arts (Honours) International Hospitality and Tourism Management

    at Queen Margaret University

    2018 - 2019 (1 year) Singapore

  • Diploma in Hospitality & Tourism

    at East Asia Institute of Management

    2017 - 2018 (1 year) Singapore

Languages

  • English Negotiation

  • Indonesian Native

Hives