As what I follow,

Nothing is more important than hiring the correct people, at the end of the day you bed on people not on strategies"

Experience

  • Reservations Executive

    at Aman Hotels and Resorts

    April 2019 - at Present

    Western Province

    Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Helping plan travel itineraries by suggesting local tourist attractions and places of interest via email and call. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Answering any questions customers might have about the reservation process. Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. Providing support to customers who may need to amend or cancel a reservation.

Education

  • PQHRM (DEGREE)

    at IPM

    2016 - at Present (4 years) Western Province

Languages

  • English Native

Hives