Experience

  • ICT Manager

    at Lynx Properties S.A.L

    December 2014 - at Present

    Beyrouth

    Saving up to $25K annually by successfully implementing the appropriate application infrastructure Increased the annual revenue by around 10% by keeping the company online presence on top of the competition Implement new business model for IT & operations to enhance end user experience Increased team productivity by continuously enhancing the process & procedure templates Providing cost-effective solutions for business needs Created business requirements / processes for the implementation of the ERP system

  • SAP Project Manager

    at Allied VMS Technologies

    August 2013 - November 2014

    Beyrouth

    Responsible for delivery of multiple SAP ERP IS-Utility projects value 1.5 Million USD Improved project members productivity by applying outstanding people & relationship building skills Reducing 10% of maintenance contract by renegotiating the terms

  • IT Helpdesk Supervisor

    at LibanPost

    August 2010 - August 2013

    Beyrouth

    Implement helpdesk ticketing system, call center technology Increased the sales revenue by minimizing hardware & application downtime Improved the IT operation by providing effective, accurate reporting Reduced 60% of support calls Improved the department QOS by implementing new policies & procedure

  • Deployment & System Administrator

    at IBM Canada Ltd.

    February 2006 - May 2010

    Québec

    Remote Software deployment for 50K workstations throughout Europe and USA Participate in the implementation of new technologies and provide training for the new employees Provide support for 85 internal employees and remote users Setup, configure & administer Windows Environment Automate various activities using scripting techniques and assist in writing the end user training documentation

Languages

  • Arabic Native

  • English Negotiation

  • French Negotiation

Hives