• senior manager

    at Ernst & Young

    April 2016 - at Present

    Minţaqat ar Riyāḑ

    - Helped a GCC Ministry of Housing define its customer engagement strategy and design a customer service center to improve customer experience / journey - Conducting business development and providing quality assurance and subject matter expertise on running projects (expertise on Customer Experience Management, Contact Center Transformation, …)


  • Masters in Management of Telecommunications and New Media

    at Paris Dauphine

    2003 - 2004 (1 year) Île-de-France