Experience

  • Customer Service Executive

    at Sprii.com

    September 2017 - at Present

    Dubayy

    Handling / Drop shipping and validating orders daily. - Calling customers regarding updates on their orders - Checking delivery fulfillment - Handling Customer service concerns via ticketing basis using Zendesk - Handling Customer concerns on a daily basis - Monitoring the daily received / validated order - Dealing with seller and suppliers - Scheduling orders that needs installation - Working on Logistics from time to time - Spear heading on semi managing the validation team - Training new members for validation and customer service - Sending Survey / handling and calling unsatisfied customers - Working on customer retainment - Working on Social media accounts from time to time

  • Operations Executive / Admin Assistant

    at Al Tannan General Trading LLC

    April 2015 - April 2017

    Dubayy

    Working Hand in Hand with the COO of the company - Managing 4 Kitchen showrooms, 1 store in Dubai Mall and 1 Luxury Salon and the Head Office. - Managing almost 50 employees and making sure that the operations will be as smooth as possible on a day to day basis. - Venturing for new Businesses and meeting other people to collaborate with the business. - Always focusing on the operations, the employees and how to innovate the company. - Conducting Internal Trainings. - Events Management and Team Buildings. - Personal assistant to the COO - Booking Meetings and Travels including flights, visa and hotels - Working on Office and store needs

Knowledge and keywords

Languages

  • Arabic Native

  • English Negotiation

Hives