Experience

  • Interim GM

    at ILG

    November 2018 - October 2019

    Dubayy

    Responsible for creating and implementing strategies to optimise the commercial financial and operating performance of a vertically integrated company of 500 staff involved in the design, sourcing, marketing, wholesaling and retailing of licensed watches, jewellery and accessories.

  • General Manager

    at Dufry

    June 2015 - June 2018

    Nairobi

    Responsible for the set-up, development and management of Dufry Kenya Ltd. • Created Dufry Kenya as a legal entity and oversaw the construction of 750 sq.m. of retail space with a 5% saving on budget. • Negotiated a Concession reduction of USD 1.5M whilst increasing retail space by 8% and the concession term by 2 extra years leading to a 20% profit increase. • Recruited, trained and managed 60 local staff operating across all key functions. • Identified and negotiated commercial terms with 15+ local brands leading to a 17% souvenir sales contribution, the highest of all operations in Africa. • After 18 months created the second largest operation in Africa with sales exceeding budget by 16% in the first 5 months of 2018 with the most improved and 2nd highest mystery shopping result of 89%. • In 2018 voted "Best Retail Outlet" within the 10 airports operated by the KAA.

  • General Manager

    at Island Companies Ltd

    February 2013 - February 2015

    George Town

    Responsible for managing 11 duty free watch, jewellery and accessories stores. • Introduced a new store management structure, KPI tracking report, incentives and rewards programme, training and performance management system for 45 sales staff and sales-floor exposure for all HQ staff. • Developed own-label merchandise and introduced new brands, GWPs, VM guidelines, planograms, store promotions and events, afffinity marketing and location-specific ATL and BTL strategies. • Increased operating efficiencies by implementing 50+ SOPs re staff scheduling, inventory management, store discounts, inter-store transfers, cash handling, phone/email use, supplier contact, special orders etc. • Increased same store sales and margin by 10% and 5% respectively and as a result, was promoted twice.

  • Manager

    at Louis Vuitton

    September 2010 - September 2012

    State of Victoria

    Responsible for all aspects of the day-to-day running of the 2nd largest store in Oceania (17 FTE, $20+M turnover) and managing the watch and jewellery (W&J) category at three stores including the development of new sales, training, recruitment, incentives, merchandising, operations, CRM and aftersales initiatives. • In 2011, increased W&J sales at the only store in the AP region to meet its W&J budgets, exceeding the watch budget by 23% (155% increase on 2010 in terms of units, 102% in value) and the jewellery budget by 113%. • As a result of the above, in 2012 made responsible for the W&J category at the region’s second largest store leading to an increase in world watch sales rankings by 25 places, thereby becoming one of the top 50 LV watch stores, and an increase in YTD jewellery sales of 20%. • In 2012, obtained the highest individual Total Sales, SPT and UPT ranking (YTD) as a Manager including a number of high value, made-to-order and special commission sales.

  • Business Development Director

    at MyShoppingSafe

    January 2005 - June 2010

    Lombardia

    Responsible for product development, marketing and sales of a unique online tracking system enabling luxury brands and retailers to communicate post-sale with their customers, thereby providing customers with product and brand specific benefits whilst reducing the sale of counterfeit, grey market and stolen goods. • Developed and presented bespoke POS and POM solutions to key brands within Richemont, LVMH, Kering and other leading companies such as Chanel, Tiffany & Co, Rolex etc. • Obtained 20+ Letters of Intent and negotiated and implemented pilot tests with 3 leading luxury brands and retailers. • Participated in key international trade events in the UK, Switz, Italy, HK, Japan and the US.

  • Luxury Brand Consultant

    at Independent Luxury Brand Consultant

    November 2000 - December 2004

    State of Victoria

    Responsible for international assignments including: • IWC. Designed and undertook a comprehensive mystery shopping exercise and implemented new visual merchandising plans across 10 doors. • Casama Group. Implemented new sales and distribution strategies for luxury brands Riedel, Chateau Laguiole and St Hilaire increasing PY sales by 5% and profits by 8% and negotiated new distribution agreements with brands such as Le Clef du Vin. • Bulgari. Undertook a market feasibilty study identifying a $5M market opportunity for Corporate Sales (corporate gifts, incentive and loyalty schemes, special commissions). • WineTip.com. Developed a UK market entry strategy and managed the UK launch of an Italian luxury company selling “en primeur” wines. • Bezign.com. Obtained 30+ Letters of Intent from brands such as Asprey, Browns, Chatila, Cartier, Dunhill, Jimmy Choo for an on-line auction and e-tail site providing an e-commerce platform and sales channel for surplus stock.

Education

  • MBA Fashion and Design

    at SDA Bocconi

    1995 - 1996 (1 year) Lombardia

  • MSc

    at UCL

    1988 - 1989 (1 year) London

  • Bachelor of Arts

    at KCL

    1985 - 1988 (3 years) London

Services offered

  • Retail Sales and Operations

    Twenty years international premium and fashion brand experience specialising in increasing sales, realising operating efficiencies and exceeding customer service expectations across retail, duty free and wholesale channels.

Languages

  • English Native

  • Italian Conversation

Followers (1)

Hives