Experience

  • Cash Officer

    at United Bank for Africa

    October 2015 - at Present

    Lusaka Province

    Daily ATM and Vault Balancing Authorizing Transactions of Tellers' withdrawals Processing Money Gram and AfriCASH Transactions Customer care Foreign currency transactions Pack and dispatch all outgoing cash as well as verify and balance all incoming cash ordered Cross-selling of bank products and services In charge of cash verification going out and coming in from other banks In charge of distributing cash to Tellers at Start of Day and collecting and verifying Cash at End of Day Preparation of Affliate reports Ensuring that customers are efficiently attended and served within turnaround time.

  • Relationship Officer/Acting Branch Manager

    at AtlasMara

    March 2015 - September 2015

    Lusaka Province

    ATM and Vault Custodian To conduct daily service for the ATM machine ATM and Vault balancing and Reconciliation Account opening for both personal and SME customers To create and Activate Pre Paid and Ordinary Debit cards for clients To provide customer service and care Selling and marketing various Bank products Carry out call overs Handling customer queries and complaints Identify and develop new business opportunities by following up leads generated Customer care and Customer follow-ups Conduct needs analysis among potential and existing customers by identifying their 􀄍nancial/transactional needs and recommending bank products as solutions Strive to achieve organizations set targets as well as prepare timely sales reports Marking end of day for the Branch

  • Teller

    at AtlasMara

    October 2013 - March 2015

    Lusaka Province

    Carry out day to day 􀄍nancial transactions including payments and receivables Daily banking reconciliation Customer care Customer detail tracking Foreign currency transactions Petty cash administration Preparation of loan refunds Cheque scanning and batching (custodian) Correct transaction capturing procedures are maintained in the cash withdrawals and deposit taking in line with ABC service level agreements (SLA) Pack and dispatch all outgoing cash as well as verify and balance all incoming cash ordered Cross-selling of bank products and services Printing of interim and account statements for salary accounts, debit and prepaid cards and loans Any other duties as required by management

  • Research Assistant

    at University of Zambia:School of Economics

    July 2013 - September 2013

    Lusaka Province

    I conducted interviews with government officials and beneficiaries of the social cash transfer program in order to evaluate the cost of the payment mechanism of the social cash transfer system in Shangombo District, Zambia. I conducted interviews and experiments with parents and guardians of children below the age of twelve (12) to 􀄍nd out the process of communication between when the child fell ill and when the guardian knew about the illness (if the children communicated effectively) around Lusaka. I conducted interviews with small scale entrepreneurs by using a questionnaire on their views on payment of Revenues and if they thought it was being utilized effectively

Education

  • Bachelor of Science Degree in Banking and Finance

    at University of Lusaka

    2018 - at Present (2 years) Lusaka Province

  • Certificate and Diploma in Banking and Finance

    at Zambia Insurance Business College

    2006 - 2012 (6 years) Lusaka Province

Languages

  • English Negotiation

  • Nyanja Negotiation

Hives