Experience

  • Director of Evaluations

    at theCodeFactory Africa

    January 2018 - at Present

    Ashanti Region

    Providing graduates with the requisite skills to break into the software development workforce by holding bi-annual Coding bootcamps so graduates gain skills in full stack web development(MERN Stack) • Performance analytics of Coding Bootcamp students • Implementing program-wide policies and procedures for evaluating and accessing program learning outcomes for both students and instructors • Tutoring students on Secure Code and how to find and fix security issues in web applications • Information Security Management System planning and implementation(ISO 27001 implementation) • Cybersecurity assessments such as penetration and vulnerability assessments

  • Domain Manager, OSS and RAN

    at Ericsson AB Radio

    July 2014 - September 2017

    Greater Accra Region

    Led team of support engineers based in Ghana and India to provide system support for Ericsson customers across Sub-Saharan Africa. Very strict SLA targets were accomplished and helped improve overall customer satisfaction index from 64% to 81%, the highest ever received in the region. • Led team to reduce escalation rate to 2nd level of support to about 10% and thus helped in cost savings • Mentor and coach junior engineers to achieve experienced and senior certified engineer status within Ericsson • Served as single point of contact for technical certification assessment and approval for all engineers within the regional support centre

  • Senior Support Engineer

    at Ericsson AB Radio

    August 2011 - June 2014

    Greater Accra Region

    Hired as part of initial team during setup of the regional support centre which provided customer support to Ericsson customers within Sub-Saharan Africa region. Adjudged the best support engineer at the end of my 1st year, was able to resolve over 500 customer support requests without involving 2nd level of support. • Assist projects in OSS Solution design as well as integration of solutions into customer networks • Reduced cost of involving 2nd level support by keeping escalation rates below KPI target of 10% • Mentoring graduate engineers which saved costs on training

  • Senior Operations System Support Administrator

    at Infratech Ghana Limited

    October 2008 - July 2011

    Greater Accra Region

    Hired to integrate and manage the 1st 3G network in Ghana, then Zain and currently Airtel Ghana which was a green field network. Successfully integrated all new nodes (BSC, RNC, MSC-S, MGW, SGSN, GGSN, Charging nodes, etc) across the network. • Managed OSS systems to have availability of 99.999% helping to reduce system support SLA costs • Mentor junior and internship engineers

  • Support Engineer

    at Millicom Ghana Limited (tiGO Ghana)

    February 2007 - October 2008

    Greater Accra Region

    Daily operational maintenance of OSS Solution to enable network operative manage network and enhance customer experience. This includes security of all OSS solution. Assisted in achieving very high network availability of about 98% • Managed OSS systems to have availability of 99.999% helping to reduce system support SLA costs • Mentor junior and internship engineers

Education

  • Certified Information Systems Security Professional

    at N/A

    2018 - at Present (2 years)

  • CompTIA Security+

    at N/A

    2018 - at Present (2 years)

  • Master of Business Administration, Finance Option

    at Ghana Institute of Management and Public Administration

    2016 - 2018 (2 years) Greater Accra Region

  • Bachelor of Science Electrical/Electronic Engineering

    at Kwame Nkrumah University of Science and Technology

    2000 - 2004 (4 years) Ashanti Region

Languages

  • English Native

Hives