Seasoned Client Service and New Business Manager. Passionate about efficiency and process improvement.

Strong leadership ability.

Experience

  • Owner

    at Webstartup.co.za

    September 2018 - at Present

    Gauteng

    Web application development

  • Senior Manager Internal Sales

    at Nedbank Ltd

    August 2017 - August 2018

    Gauteng

    Department Manager of new business operations, internal sales.

  • Senior Manager - Client Service Operations

    at Nedbank Ltd

    February 2014 - August 2017

    Gauteng

    Department manager of Administration and process improvement initiatives.

  • Senior Manager Business Support

    at Nedbank Ltd

    August 2012 - January 2014

    Gauteng

    Improve operational procedures, processes and reduce cost to company. Program manager for new operations initiatives.

  • Head of Call Centre and Admin

    at Nedbank Ltd

    February 2010 - July 2012

    Gauteng

    Managed a multi-channel Call Centre and Administrative functions across 3 locations. Inbound, outbound and web.

  • Workforce Optimization Manager

    at Nedbank Ltd

    April 2009 - January 2010

    Gauteng

    Provide insight and solutions to effectively improve service delivery at reduces fixed operational expenses.

  • Call Center Manager

    at Imperial Bank - The Motor Finance Corporation

    September 2007 - March 2009

    Gauteng

    Managed an inbound, outbound and CRM system.

  • Call Center Team Leader

    at Imperial Bank - The Motor Finance Corporation

    May 2006 - August 2007

    Gauteng

    Improve customer service delivery. Manage leads for new secure lending applications.

Education

  • Design Thinking

    at Nedbank Ltd

    2018 - 2018 (1 year) Gauteng

  • RPA

    at Ernst & Young

    2017 - 2017 (1 year)

  • Agile Bootcamp

    at Nedbank Ltd

    2016 - 2016 (1 year) Gauteng

  • Client Experience Master Class

    at Nedbank Ltd

    2016 - 2016 (1 year) Gauteng

  • Retail Banker 1

    at Lafferty Group

    2013 - 2013 (1 year) Gauteng

  • Junior Manger Program

    at Gordens Institute of Business Science

    2011 - 2011 (1 year) Gauteng

  • Project Simulation and Technique

    at Project-X-Academy

    2007 - 2007 (1 year) Gauteng

  • Diploma Business Administration and Management

    at The Institute of Commercial Management

    2005 - 2005 (1 year) Gauteng

Services offered

  • Web application development

    Custom low cost web application software development.
    I build SaaS aplication software for small businesses and early stage startup's on low code software platforms.

Languages

  • English Native

Hives