Experience

  • Account Manager

    at Mr. D Food

    November 2017 - at Present

    Province of KwaZulu-Natal

    • Identify and prioritize suitable restaurant partners for the Mr D platform • Create and maintain a robust sales pipeline • Own the restaurants sign-up process • Conduct installations and staff training • Operate as the lead point of contact for restaurant partners • Strengthen relationships with restaurant partners and monitor their business and store performance • Providing timeous and effective solutions and feedback to restaurant partners • Ensuring that strict restaurant visit standards are maintained • Conduct installation and training of restaurant staff at new sites • Ensure that restaurant partners have adequate marketing material displayed • Ensure that all reports are submitted prior to set deadlines

  • Account Manager

    at Zapper Marketing South Africa

    October 2014 - November 2017

    Province of KwaZulu-Natal

    • Managing relationships with existing merchants • Identifying and signing up new Zapper merchants • Selling Value Added Services to increase revenue • Ongoing staff training to ensure that waitrons know the product and can assist clients with the download and installation process of the Zapper App. • Conducting weekly visits at restaurant merchants • Assisting restaurants with Zapper Awareness by spending time speaking to their clients about Zapper. • First-line technical support • Assisting with merchant queries to ensure they are resolved as soon as possible • Logging calls with Zapper Helpdesk immediately when needed • Providing guidance and advice on marketing initiatives for restaurants within the Zapper App • Attending events to promote Zapper to the public and assisting with downloads • Ensuring daily and weekly reports are submitted on time. • Key skills: problem-solving, attention to detail, being pro-active, relationship management at all levels.

  • Business Solutions Consultant

    at Nashua Zululand

    May 2014 - October 2014

    Province of KwaZulu-Natal

    • Daily meeting with prospective customers • Maintaining regular call cycles with existing customers • Assessing client needs to provide accurate and mutually beneficial business solutions • Generating proposals and delivering to clients • Constant training on PABX, VOIP, Office Automation Machinery, Least Cost Routing, Software Solutions and Telephone Management Systems • Delivering stock to clients as needed • Processing of corporate upgrades and structuring these deals to optimize the value for the client. • Meeting set monthly targets

  • Account Executive - Government Accounts

    at Nashua Mobile (PTY) Ltd

    April 2012 - November 2013

    Gauteng

    • Build and maintain relationships with the current corporate client base. Monthly turnover on portfolio: R3.5 Million. • Ensure that Service Level Agreements are adhered to. • Assist with Government tenders that are submitted annually. • Retain and grow the existing client base. • Manage churn (deactivations) – keep churn under 8% • Active selling of Value Added Services and Business Solutions to increase revenue. • Processing of corporate upgrades • Processing all requests and queries within 24 hours. • Active problem solving to ensure that the relationship with the corporate client remains advantageous. • Quarterly cost savings reports to ensure clients are on the most cost-effective packages. • Effective communication on all levels. • Effective negotiation and conflict management skills on all levels. • Ensure that the entire corporate base receives its monthly reports before the 5th of every month.

  • Account Executive - SMME & Large Accounts

    at Nashua Mobile (PTY) Ltd

    December 2008 - April 2011

    Province of KwaZulu-Natal

    • Build and maintain relationships with the current corporate client base. Monthly turnover on portfolio: R1.8 Million. • Ensure that Service Level Agreements are adhered to. • Retain and grow the existing client base. • Active selling of Value Added Services and Business Solutions to increase revenue. • Processing of corporate upgrades and structuring these deals to optimize the value for the client. • Processing all requests received within 24 hours. • Active problem solving when issues arise to ensure that the relationship with the corporate client remains advantageous. • Active selling of Nashua Mobile products to boost new business opportunities. • Quarterly cost savings reports to ensure clients are on the most cost-effective packages. • Effective communication on all levels. • Effective negotiation and conflict management skills on all levels. • Ensure that the entire corporate base receives its monthly reports before the 5th of every month.

  • Customer Service Consultant

    at Nashua Mobile (PTY) Ltd

    April 2006 - December 2008

    Province of KwaZulu-Natal

    • Minimizing risk and fraud • Retention of customers, delivering customer service excellence. • Action requests on the appropriate system based on customer needs • Effective and prompt reporting to management on any critical or important aspects within written and verbal communication • Verification and authentication process strictly followed per interaction with clients • Loan phone administration • Monthly stock-take of loan phones • Banking administration • Monitoring of cash float in the retail shop daily • Check cash handed in and have it banked • Send banking report to head office daily • Work in the Retail Shop on Saturdays and when needed during the week as frontline customer care.

  • Retail Frontline Consultant

    at Nashua Mobile (PTY) Ltd

    April 2005 - March 2006

    Province of KwaZulu-Natal

    • Processing new contracts and upgrades and meeting targets set in these areas • Account reconciliation and payments • Attending to walk-in clients in a timely manner • Action customer service requests on an appropriate system based on customer needs • Delivering customer service excellence at every client interaction

  • Rental Agent / Sales Executive

    at Dollar Thrifty Car Rental

    December 2004 - November 2005

    Province of KwaZulu-Natal

    • Renting vehicles to customers. • Opening new contracts, extending rentals for customers • Deliver excellent customer service to all travellers calling at the kiosk. • Cold calling on companies in Pietermaritzburg, Durban Umhlanga and KZN North coast with the view of opening new accounts with Thrifty Car Rental. • Delivering vehicles to customers off-site.

  • Junior Secretary (temp)

    at eThekwini Municipality

    August 2004 - November 2004

    Province of KwaZulu-Natal

    • Typing & duties from the senior manager of policy and administration • Collecting and processing of grant applications from non-profit organizations. • Compile excel documents for the distribution of grants-in-aid for various wards (sections) in the municipality • Switchboard / typing / filing • Assist in the distribution process of Grant in Aid goods.

  • Call Centre Agent

    at Cell C SP

    April 2003 - July 2004

    Province of KwaZulu-Natal

    • Relay product information and solutions to clients • Assist with telephonic product related, technical & billing queries • Log and dispatch cases, ensure follow up on queries and that cases have been resolved • Customer retention & improving customer service • Adhere to benchmarks set up by management • Analyzing information/statistics and recommending corrective actions where applicable

Education

  • Diploma in Business Management

    at Varsity Colege

    2007 - 2008 (1 year) Province of KwaZulu-Natal

  • Certificate in Business Computing

    at Varsity College

    2002 - 2003 (1 year) Province of KwaZulu-Natal

  • National Senior Certificate

    at School

    1989 - 2001 (12 years) Province of KwaZulu-Natal

Languages

  • Afrikaans Native

  • English Native

Hives