Personable, detail-oriented and self-motivated with more than 16 years of UAE work experience. Strong organizational, collaboration and time management skills. Apply innate interpersonal skills to establish and maintain positive relationships with clients and improve workplace morale.

Experience

  • HR/Admin & Marketing Manager

    at Al Shunnar Plastic Surgery

    January 2013 - at Present

    Dubayy

    • Responsible for renewal of medical license. • Preparing the policies and procedures for the establishment. • Keeping track of the schedule / attendance and leave plan for all the employees. • Supervising the front desk activities and daily doctor’s and therapist’s schedule. • Preparing yearly marketing plans and executing it. • Reverting back to customer queries. • Responsible for timely renewal of visas, Emirates ID and all yearly maintenance contracts inclusive of MOH related matters. • Training and orientation of new employees. • Administering the process of monthly payroll for all employees. • Interviewing potential hires. • Reporting daily financial activities to accounting. • Doing the accounting & front desk duties at the time of leave of the responsible staff. • Supervise the maintenance and updating of personnel information of all employees i.e. compensation details, personal files, leave and time information, etc.

  • Customer Service Supervisor

    at Right Bite Catering LLC

    September 2012 - December 2012

    Dubayy

    • To supervise and efficiently and effectively run the CSR department, meeting the requirement and providing quality service to the clients. • To ensure the department achieves the target goal of increasing the number of clients as much as possible. • To ensure all work requirements are met by the department within the deadline. • Cross training staff member on each job. • Preparing Quarterly plan for the CSR department and implement it and ensure the target is achieved on each plans. • Handling of second level complaints from the clients and ensure that the issue is solved in the best light. • Making decision for the department and communicating it to the Management. • Handling the logistics department. • Assisting the Marketing Manager during events and providing new marketing ideas. • Interact with customers about the services & products in the most professional manner. • Preparing invoices and following up for payments.

  • Marketing Executive

    at Taiyo Middle East LLC

    January 2007 - June 2012

    Dubayy

    • Interact with customers about the services & products in the most professional manner. • Handling PR activities and company events, seminars and exhibitions. • Communicate with the customers, either in person, by telephone, e-mail or by fax. • B2B & B2C Sales and Marketing. • Assisting the Sales & Marketing Manager with all the Secretarial duties. • Handling the travel arrangements of the Sales & Marketing Manager. • Maintaining the sales files and agent agreements. • Assisting the Operations & Project Department with any client correspondence. • Preparing Prequalification and tender submission documents. • Handling the advertising, media planning and budgeting. • Social media marketing and setting up the Facebook page of the company. • Preparing Quotations and negotiate with the clients and other correspondence. • Ensure that customers are satisfied with services and product quality. • Help the Management in making sound decisions concerning marketing strategies.

  • P.A. to the CEO, Sales & Admin Associate and Fabric Designer

    at Fiobco LLC

    August 2003 - December 2006

    Dubayy

    • Making travel arrangements for the CEO and Sales Manager. • Assisting the CEO with Client and staff correspondence. • Opening & Closing of the job files. • Handle clientele details. • Maintain the job files. • Ascertain correctness and completeness of data. • Ensure accurate distribution of mails. • Complete paperwork on daily basis. • Preparing Quotations and other correspondence. • Answering to sales calls in the absence of Sales people. • Receiving and distributing faxes and mails. • Sending and receiving couriers. • Handling employee personal files. • Handling the insurance documents and timekeeping. • Handling the travel requirements of the staff. • Handling the reception during the absence of the receptionist. • Handling the admin & H.R. requirements and handling office inventory. • Fabric designing and patterning. • Making proposal drawings for clients.

Education

  • MBA in HR & Marketing

    at Mahatma Gandhi University

    2008 - 2010 (2 years) Dubayy

  • Bachelors degree in Commerce

    at Mumbai University

    2003 - 2006 (3 years)

Languages

  • English Native

  • Hindi Native

  • Marathi Conversation

Hives