Customer Service Representative
at Metropolitan Bank and Trust Company
May 2015 - June 2018
o Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained. o Gave accurate and appropriate information to answer questions, troubleshoot issues, resolve complaints and escalate calls appropriately. o Addressed customer service inquiries in a timely and accurate manner. o Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. o Demonstrated ability to multi-task, organize and prioritize duties, constantly balancing between administrative tasks and providing efficient service to clients. o Processed cash withdrawals, deposits, selected internal and external account payments.
Bachelor's of Science in Business Administration
at University of San Carlos
2011 - 2015 (4 years) Central Visayas
Customer Service Representative, Guest Relations, Customer Support
I am adept at assisting customers' complaints and questions, gives customers information about products ad services, take order and process returns.
Process orders and prepare correspondences and fulfill customer needs to ensure customer satisfaction is met.