Experience

  • Site Director

    at Cpl Integrated Services

    February 2015 - September 2019

    Gouvernorat de Tunis

    • ResponsibleofthemanagementandtheServiceDeskDeliveryforoneoftheHPkeyaccountcustomersonbehalfofHP Entreprise Services, based in the HP Global Delivery Centre in Tunisia with +-400 Employee. • AccountableforallaspectsofITSupportCentreServiceDeliveryOperationsontheclientsiteandfortheinternalmulti- lingual team management. • OverallmanagementofsupportfunctiondepartmentsincludingHR,Recruitment,Finance,Legal,Training,Qualityand Business process improvement... • Responsibleforthecommercialperformanceofthecontract,managementoftheP&L,reviewingandmonitoringopera- tional performance, improving quality and the overall Client and End-user satisfaction. • EnsuresmoothoperationalmanagementoftheITServiceDeskforeachcustomeraccountontheclientsitewhileachiev- ing budgeted revenue.

Education

  • Computing

    at ESSTT

    2000 - 2004 (4 years)

Knowledge and keywords

Languages

  • English Negotiation

  • Arabic Native

  • French Native

  • Italian Conversation

Hives