Experience

  • Head of HR Shared Services

    at ISS Facility Services Pte Ltd

    June 2019 - at Present

    Singapore

    Responsibilities: • Head the Shared Services of 15 staff in supporting the ISS Group's HR operations in Singapore • Lead the administration of HR contracts, employee-related insurance, work pass, accomodation, background screening and training processes • Responsble for HR Reports and Analytics as well the review of HR processes and controls • Oversee the HR policies and Compensation & Benefist function • Partner and advise HRBPs in company-wide projects and handling of complex operational matters Selected Achievements and Career Highlights: • Completed the initial set up the HR Shared Services • Revised SOPs and created the Shared Services dashboard • Handled the global people standard audit on selected processes by regional People & Culture Office

  • HR Division Head

    at Nanyang Technological University

    October 2015 - February 2019

    Singapore

    Responsibilities: • Head the HR Division of 60 staff in providing consistent quality services and targeted HR solutions to various NTU business units • Oversee the execution of full spectrum HR operations, which include all employee lifecycle activities • Lead the HR Business Partners and collaborate with key stakeholders in reviewing and implementing organisational-wide initiatives and transformation Selected Achievements and Career Highlights: • Initiated and rolled out a Balance Scorecard and successfully enhanced productivity; expanded service scope with 10% less headcount • Consistently achieved an annual average of above 95% of the SLA target for the division, which is the highest among all division in the Shared Service • Reduced the turnaround time for hiring by half • Reviewed and implemented HR policy and process improvements • Championed service excellence initiatives, such as the Service Star Award, customised customer service workshop, HR Service Pledge

  • Senior Manager, Human Resource

    at International Enterprise Singapore

    December 2005 - June 2017

    Singapore

    Responsibilities: • Act as the HR Business Partner in supporting the senior management of Business Units in designing and delivering HR solutions covering talent & performance management, compensation & benefits and learning & development • Oversee the hiring and deployment of manpower resources • Advise business units on labour regulations & HR policies and career/performance counselling • Support and facilitate change management initiatives Selected Achievements and Career Highlights: • Designed and implemented the company’s talent management scheme • Revised the performance management process • Involved in various HR projects, e.g. Employee Engagement Action Plans, Succession Plan, Learning Needs Analysis, HRIS Enhancement • Participated in SQC & PD recertification • Secretariat to the Career Development Committee headed by the CEO • Executive member of the Recreation Club and Chairman of Family Day Committee

  • Head, Human Resource Cluster

    at DSO National Laboratories

    June 2015 - September 2015

    Singapore

    Responsibilities: • Oversee the HR cluster of 25 staff in the management of full spectrum HR, including talent & performance management, compensation & benefits, learning & development, employee engagement and HR operations • Review HR budget, policies & processes and provide HR advice to management on all HR matters

  • Vice President, Group Human Resources

    at United Overseas Bank Group

    October 2013 - May 2015

    Singapore

    Responsibilities: • Review HR policies for the UOB Group, including its local & overseas subsidiaries • Advise HR Business Partners & Business Unit Heads on policies & procedures, process review, employment legislation and other regulatory matters • Represent the Bank in the engagement and collaboration with the Banking industry, Unions and Government authorities • Manage the compliance and reporting of breach in internal and external regulations including FAA and SFA • Facilitate and propose disciplinary actions for misconduct, fraud and performance issues Selected Achievements and Career Highlights: • Evaluated and realigned HR policies to the new UOB Group's corporate values • Revised HR policies based on any employment law changes • Organised the annual Performance and Salary Review 2014 and 2015 for all bargainable employees in UOB Group • Signed 4 Collective Agreements with SBEU, SBOA and SMMWU in 2013 • Developed a bank-wide misconduct management framework

  • Deputy Director, Human Resource

    at A*STAR Biomedical Sciences Institutes (BMSI)

    September 2009 - September 2013

    Singapore

    Responsibilities: • Oversee 14 HR personnel in managing the full spectrum of HR functions, including talent attraction, manpower planning, contract & exit management, performance & salary review, compensation & benefits, and employee relations • Lead the HR Partner team of 12 HRBPS to ensure smooth HR operations in the respective BUs • Engage and advise the management on HR matters such as the implementation of new initiatives and change management • Develop and review HR policies & practices aligned with corporate goals & market’s best practices Selected Achievements and Career Highlights: • Streamlined and standardised HR processes in contract renewal, recruitment, confirmation, performance appraisal, budgeting, etc for all the research institutes • Introduced e-Confirmation & e-Contract Renewal and improved the e-Performance Appraisal • Revamped the process and procedure in response to internal reorganisation, budget resizing, and strategic direction shifts

  • Director (Senior Principal Consultant)

    at Legend Career Consulting

    August 2008 - August 2009

    Singapore

    Responsibilities: • Lead and mentor the consulting team in the planning and delivering of consulting/executive search services • Oversee overall business operations, including strategic planning, budgeting, rewards & incentive management, and client management Selected Achievements and Career Highlights: • Established the consultancy services and designed its business model • Successfully assisted key clients in resource restructure, reward revision, and industrial relations projects

  • Deputy Head of Human Resources Department

    at American International Assurance Company, Limited

    July 2007 - August 2008

    Singapore

    Responsibilities: • Oversee 12 HR personnel in managing HR functions, such as recruitment, rewards & benefits, performance management, industrial relations and organisation development • Lead the HR Business Partners to provide targeted HR solutions to support the business plan • Align the HR policies & compensation structure to the company’s vision & values, as well as the market’s best practices • Plan, budget and operate the company’s overall personnel expenses • Engage the union in the collective agreement negotiation and all other industrial relations matters Selected Achievements and Career Highlights: • Restructured the HR department and set up the HR Business Partner model • Revamped the performance-driven variable performance bonus scheme for both all employees • Streamlined and enhanced various HR processes, e.g. recruitment, performance appraisal, talent management • Rolled out the revised company’s vision and values

  • Assistant Manager, Human Resources

    at Prudential Assurance Company Singapore (Pte) Ltd

    May 2001 - November 2005

    Singapore

    Responsibilities: • Oversee the recruitment process and talent management programmes • Act as the HR Business Partner in providing HR advice and support to business units as well as the implementation of HR initiatives • Lead the industrial relations activities, e.g. collective agreement (CA) & salary negotiation with the union and grievance handling • Manage the employee benefits including the Flexible Benefits Scheme, Employee Stock Option, Leave, Staff Loan and, Medical Benefits, etc • Review HR policies and strategic resource allocation • Plan and organise employee engagement and communication sessions Selected Achievements and Career Highlights: • Revamped the benefits scheme with the introduction of flexible benefits • Successfully managed critical manpower projects, such as the recruitment of over 70 financial consultants within 3 months for the new distribution partnership • Negotiated and concluded the Collective Agreement (CA)

  • Assistant Manager, Human Resources

    at United Overseas Bank Group

    June 1997 - May 2001

    Singapore

    Responsibilities: • Provide HR Support and Advices to Consumer Banking division and assist in the implementation of HR initiatives • Active participation in industrial relations activities such as collective agreement and salary negotiation with all unions under UOB group and resolve IR issues effectively and amicably • Responsible for the sourcing, interviewing and selection of candidates up to AVP level • Preparation of HR reports and review of manpwer needs Selected Achievements and Career Highlights: • Successfully led 2 recruitment trips to Malaysia • Interviewed more than 1000 candidates and recruited more that 300 employees during my 4 years with UOB • Performed the role of HR partner to some of the biggest divisions in the bank with a total staff strength exceeding 1200 • Assisted in the closure of 7 Collective Agreements under the UOB Group

  • Industrial Relations Officer

    at Food, Drinks & Allied Workers’ Union

    January 1996 - June 1997

    Singapore

    Responsibilities: • Lead the negotiation, conciliation and arbitration of assigned branch unions • Responsible for handling of members' grievances and general administration matters for Union HQ Selected Achievements and Career Highlights: • Successfully concluded Collective Agreements for 5 hotels • Rolled out the base-up mechanism for salary structure • Resolved numerous workplace issues and employees' grievances successfully

Education

  • Master of Management

    at MGSM

    2004 - 2005 (1 year)

  • Specialist Diploma in Compensation & Benefits Management

    at Singapore Institute of Management

    2002 - 2003 (1 year)

  • Graduate Diploma in Personnel Management

    at Singapore Institute of Management

    1996 - 1997 (1 year)

  • Bachelor of Science (Economics)

    at University of London

    1992 - 1995 (3 years)

Languages

  • English Negotiation

  • Chinese Native

Hives