Experience

  • Head of Services for Enterprise & Verticals

    at Motorola Solutions Malaysia Sdn Bhd

    March 2017 - May 2019

    Selangor

    Accountable for all businesses from the enterprise and vertical key accounts; from preparing strategy to define business goals, operation and project rollout, departmental P&L, project profitability, and customer satisfaction.

  • General Manager (Delivery & Services)

    at Huawei Technologies (M) Sdn Bhd

    December 2009 - May 2016

    Kuala Lumpur

    Lead operation and strategic direction with full responsibility for customer satisfaction, group revenue and project profitability. Managing a team of project managers and engineers to deliver and fulfill customer contractual requirements. Also responsible for the development of professional service sales, on top of supporting the sales team in all sales plans and marketing activities. Key Achievements:  Group revenue increase averaging 80% year by year since 2010; consistently ranked inside top 3 accounts for the last 3 years based on overall KPI achievement.  Earned Top-Performance award “Excellent Customer Satisfaction Award” in 2013  Earned Top-Team award “Excellent Project Delivery Award” in 2013

  • Program Manager

    at Kofax Malaysia Sdn Bhd

    November 2007 - November 2009

    Kuala Lumpur

    Program/Project Manager for all projects in Asia region. Selected major projects include:  LHDN Forward Capture & Back Capture (scanning & data capturing of personal & company tax return forms, automatic workflow & validation, release to LHDN mainframe)  Malaysia Airlines Invoice Workflow Solution (from scanning, data capturing & validation, to invoice matching, processing and transfer to MAS accounting system)  ABB China Invoice Workflow Solution (from scanning, data capturing & validation, to invoice matching & processing, invoice approval & posting to SAP)

  • Project Manager

    at Huawei Technologies (M) Sdn Bhd

    April 2006 - October 2007

    Kuala Lumpur

    Key project member for Saudi Mobily 3G Network Implementation & Optimization (2016) and Telekom Malaysia International Bangladesh Ltd GSM Network Expansion project (2017). Key Achievements:  Earned Asia Pacific Region Best Project Delivery Award in 2007  Awarded Huawei Global TSD President Silver Medal for outstanding individual performance in 2007

  • Manager

    at Deloitte Consulting Malaysia Sdn Bhd

    December 2002 - April 2006

    Kuala Lumpur

    Led team of consultants in multiple projects across Malaysia. Selected major projects include:  Operational & IT Assessment project for a large hi-tech manufacturing company, contracted by Ministry of Finance Malaysia (Mar’03 to Jun’03). Job scopes include operation review of the IT department, adequacy of software systems used, efficiency of network architecture and staff competency.  ERP implementation project for the largest Takaful operator in Malaysia (Oct’03 to Aug’04). Led a team of 3 functional consultants in phase one of the project, i.e. Process Reengineering & Software Selection for the Finance department; Project Manage a team of 10 functional, implementation consultants and programmers in phase 2 of project, i.e. Implementation of an ERP solution for the Finance department.

  • Senior Consultant

    at KPMG Consulting Asia Pte Ltd

    October 2000 - August 2002

    Singapore

    Pre-sales and functional consultant with focus on Oracle Financial suite of applications.  Implement Oracle Financial 11i suite of applications for Singapore Power International and its subsidiaries (Indonesia, Korea and China – May’01 to Oct’01). Voted best performer from internal QA and client evaluation.  Implement Oracle Financial 11i suite of applications for i-STT Pte Ltd (Oct’00 to Apr’01).

  • Regional Business Systems Specialist

    at Bechtel International, Inc

    March 1998 - September 2000

    Singapore

    Regional business systems consultants, providing technical and functional support and consultancy on Oracle Financial.

Education

  • Bachelor of Business

    at RMIT University, Melbourne

    1993 - 1996 (3 years) State of Victoria

  • South Australian Matriculation

    at Taylor's College

    1992 - 1992 (1 year) Selangor

  • National Unified Exam, SPM

    at Chong Hwa Independent High School

    1987 - 1991 (4 years) Kuala Lumpur

Languages

  • English Negotiation

  • Chinese Native

  • Malay Negotiation

Hives