20 years of experience including planning, setting up & management of IT shared services across regional sites within Asia and Middle East with significant exposure in Projects, business process improvements /automation, IT operations and stakeholder management

Experience

  • Project Manager

    at PNSS and HIRES Sdn Bhd

    May 2017 - at Present

    Kuala Lumpur

    Interact with multiple ranges of clients to develop sophisticated projects in Malaysia. Administer various types of technical support for IT infrastructure and applications, digital signage, public announcement system, and library security access solutions. Prepare detailed ordering briefs to provide a technical interface to customers and muster specific requirements for projects. Key achievements: - Managed setup of CCTV,library system, public announcement and school attendance system, network infrastructure in local government sites and 5 college campuses projects in Malaysia totalling USD2 million. - Implemented Icewarp collaboration projects totalling over 5k licences for clients.onsite

  • IT Manager

    at Malaysian Newsprint Industries Sdn Bhd

    July 2016 - May 2017

    Kuala Lumpur

    (Left due to company winding-up) Supervised detailed documentation to corporate with operations and support of infrastructure, as well as re-design cross-platform integration involving different systems to attain operational excellence by leading the team. Developed plans to demonstrate disaster recovery and IT availability to deal with former records of data loss and infrastructure downtime. Key Achievements: - Managed outsourced and cross-functional team to downsize manpower by 30% and promoted automation for warehouse management and recycle paper departments. - Established cybersecurity plans to heal continuous productivity loss - Oversaw infrastructure upgrade and 24x 7 high availability infrastructure setup - Deployed enterprise-wide collaboration tools to improve engagement and reduce onsite meeting costs . - Re-designed cross-platform integration between manufacturing, ERP and weightbridge systems. - Established IT policies including risk management

  • Technical Manager

    at Lexsoft Sdn Bhd

    February 2015 - June 2016

    Kuala Lumpur

    (Left for career advancement) Directed technical team to provide organised and structured infrastructure within clients’ location. Trained the team to assure quality performance of the task and enhanced their capabilities of teamwork. Served as vital resource for staff, overseeing daily support operations and providing assistance on complex trouble tickets cultivated and maintained relationships with IT vendors. Key Achievement: - Successfully implemented helpdesk ticketing system, which significantly increased 30% paid support services subscription from customers - Structured infrastructure projects for clients to gain desired goals all over in Malaysia in the field of servers and networking projects - Improved business tactics through research-based programs and launched new plans to make the best use of technology in order to execute projects victoriously. - Implemented knowledgebase and collaboration tools to optimise sharing of information amongst customers and company.

  • Systems & Training Manager,

    at Keppel FMO Pte Ltd

    April 2012 - February 2015

    Baladīyat ad Dawḩah

    (Left due to expiry of contract ) Developed enhancements for Katara and New Doha International Airport NDIA. Led cross-functional teams to magnify and strengthen Asset Management System , reviewed audit process and improved business techniques in operation and system controls. Invented and executed training packages for internal and term contractors’ staff . Key Projects: - Led upgrade of data centre to a higher tier and managed setup of entire Katara infrastructure - Setup ITIL-based Helpdesk support system for Katara IT department and Facilities Management team at NDIA. Established KPIs and SLAs. - Mobilised Disaster Recovery and Business Continuity plans, including offsite deployment for Katara and NDIA. device monitoring and security control setup - Outshined Keppel’s contract for both NDIA and Katara projects by reducing the cost of management to 30%, modified training syllabus and Standard Operating Procedures (SOP) to ensure compliance of contractual KPIs.

  • Regional IT Manager – Asia

    at Momentive Specialty Chemicals

    February 1999 - March 2012

    Kuala Lumpur

    (Left for change of work and living culture Led IT operations, in Asia. Managed regional IT staff including career planning, training etc. Worked with outsourced, global, regional, cross-functional and virtual teams Key Projects: - Planned and executed new infrastructure buildups with 24 x 7 availabilityin Asia and Europe for offices and manufacturing plants (20 sites, 9 countries in total for 5k users) due to mergers and acquisition - Directed the implementation of 24 x 7 ITIL-based IT shared service helpdesk to reduce troubleshooting turnaround time by 30% utilising performance measurement against KPIs and SLAs - Introduced Six Sigma projects which resulted in 30% cost savings from infrastructure spending and 25% procurement cycle turnaround time. - Initiated IT Risk Management and Disaster Recovery / Business Continuity plans - Ensured compliance to IT security policies, procedures & standards, IT support escalation process & procedures by conducting audits

  • IS Administrator

    at General Electric International

    January 1997 - January 1999

    Kuala Lumpur

    Worked with various GE components e.g. GE Medical Systems etc in providing new systems and infrastructure rollout/support in Malaysia.

  • EDP Supervisor

    at Kuala Lumpur City Securities

    January 1994 - August 1995

    Kuala Lumpur

    IT operation in stockbroking company

  • General Clerk - Foreign Exchange Department

    at Standard Chartered Bank

    January 1990 - January 1994

    Kuala Lumpur

    General clerical duties

Education

  • PRINCE 2 Foundation and Practitioner

    at Katara

    2014 - 2014 (1 year) Baladīyat ad Dawḩah

  • ITIL Foundation v3

    at Not Applicable

    2012 - 2012 (1 year)

  • Six Sigma Green Belt

    at Momentive Specialty Chemicals

    2011 - 2011 (1 year) Kuala Lumpur

  • Microsoft Certified Systems Engineer

    at Drake Training

    2001 - 2001 (1 year) Kuala Lumpur

  • Bachelor of Science (Hons) Computing

    at University of Portsmouth

    1995 - 1996 (1 year) Portsmouth

  • Malaysian Banking Diploma - part

    at Institute Bank Bank Malaysia

    1990 - 1993 (3 years)

Languages

  • English Native

  • Malay Native

  • Chinese Conversation

Hives