• Customer Experience Expert

    at VFS Tasheel

    October 2017 - April 2019

    Abū Z̧aby

    As a Customer Experience Expert, I was under the operations department and I was in the Biometrics section wherein I:  Validated applicant’s documents  Processed each applicant’s visa application by checking passport details, entering accurate data and handling cash payments  Supported and helped applicants by providing full information on the visa types and process  Submitted applications within the specified service level  Provided accurate and helpful information to customers while on reception duty

  • Secretary/Job Order

    at Dingras Water District

    February 2017 - June 2017


    After my internship ended, they hired me as a secretary/job-order where I was responsible for the following: -Billing and Collection; -Addressed customer service inquiries in a timely fashion; -Served as an assistant to the General Manager; -Created and submitted reports on time which were a major factor in the company being able to attain the Performance-Based Bonus issued by the government; -Designed and created the company brochure detailing its citizen's charter, as well as, other brochures regarding laws and updates; -Updated the company's operations manual; - Designed and created banners and tarpaulins for the company's anniversary and other major events; -Provided input in improving internal processes


  • BSBA Major in Financial Management

    at New Era University

    2013 - 2017 (4 years)

  • Stocksamrts Firm Foundation

    at Marvin Germo

    2015 - 2015 (1 year)


  • English Negotiation

  • Arabic Elementary

  • Tagalog Native