Experience

  • Homeowner Executive and Account Manager

    at Hometown Holiday Homes

    February 2019 - at Present

    Dubayy

    - Managing an entire portfolio of 100+ properties, serving as the principal point of contact for property owners; Created client management database for efficient communication and relationship building; Regularly converting leads into desirable, profitable homestays, resulting in thousands of dirhams in monthly revenue - Conducted property rental profit analysis, identifying low-performing properties draining company resources. - Promoting and upselling homestays, ensuring the best customer experience and using feedback for business improvement

  • Operations and Guest Relations Specialist

    at Bespoke Residences

    March 2018 - January 2019

    Dubayy

    - Amplified sales by AED 900,000 through lead conversion, creating customer loyalty and upselling - Decreased repeat customer complaints by 25% through creating a guest experience review form, streamlining responses to management, mapping out problems, suggesting solutions, and revising the overall business strategy

  • Guest Relations

    at Millennium Corniche Hotel

    February 2016 - February 2018

    Abū Z̧aby

    - Excelled at various supervisory roles, including Club Lounge supervisor, guest relations and reception - Improved hotel review average on Trip Advisor by 30% by creating a guest feedback system that triggered follow-up emails with a link to leave positive reviews to happy guests upon check out - Revamped Club Lounge beverage menu with trending drinks that were both time efficient and cost-effective for the hotel, resulting in less wastage and a 40% increase in Club Lounge guests

Education

  • Marketing and Communications

    at International Business Management Institute (IBMI)

    2020 - 2020 (1 year)

  • BA. Hons. Business and Hospitality Management

    at Nilai University

    2009 - 2015 (6 years) Negeri Sembilan

Languages

  • English Native

Hives