• Chat Support Associate/ Chat Analyst

    at Peakoutsourcing Inc

    March 2016 - at Present

    National Capital Region

    • Ability to handle multiple concurrent live conversations. • Carefully and appropriately respond to all visitor’s queries. • Met all key performance indicators set by the Account. • Ensure quality leads to provide clients’ satisfaction. • Analyze and summarize chats according to the given category. • Perform special tasks set by the account and clients. • Team Leader assistant

  • Program Assistant

    at Taytay Sa Kauswagan Microfinance

    January 2012 - August 2012


    • Loan Processing, Administration, Disbursement, and Monitoring • Operational and financial performance of assigned centers • Client relationship, Business development, and Marketing • Conducting a background check and proper documentation • Center Management, Self-management, and Development


  • Bachelor of Science in Electronics Engineering (Undergraduate)

    at University of the East

    2000 - 2008 (8 years) National Capital Region