Customer Service Representative
at MHN Facility management company
January 2017 - at Present
•Contribute to the development of customer focused services and a positive corporate image, while maintaining a good working relationship with clients. •Ensured assigned teams meet or exceed the customer requirements, service level agreement, key performance indicator (KPI’s) thereby enhancing customers’ satisfaction. •Efficiently handling Facility Management Contracts within the budget and increasing mark-up. •Track contract progress and ensure agreed SLA’s and KPI’s are met. •Manage assigned resource planning from manpower, material/replacement, spares and sub-contracted specialized services for the contracts. •Preparation and submission of weekly and monthly reports. •Manage the tracking and timely submission of invoices and payments. •Handle escalations, emergencies and resolve all customer complaints. •Coordinating and ensuring that all customers request and work orders are tracked, updated and closed on daily basis.
Assistant Documentation Supervisor
at Integrated logistics services onne
April 2012 - November 2016
•Daily updates from Operations on clients’ activities (Purchase orders / Charge codes). •Daily equipment scheduling. Mobilization and demobilization. •Revision of Job Orders to ensure correct charges to clients. •Ensure the accurate and timely flow of information needed for the successful transfer of materials. •Monitor, control the supply of fresh water/AGO/ Lube to vessels in the port. •Attend required daily, weekly project status meetings and review the plan interface points. •Identify areas of clients’ additional needs and propose to the commercial team for review and approval. •Planning and scheduling of meetings in resolving any gaps on quality and service delivery. •Ensure that all Company activities are effectively presented and offered to the client. •Responsible for preparing data for Executive Summary Report.
Teller / Customers Rep
at Zenith Bank Nigeria
May 2010 - February 2012
•Processed teller transactions, opened new accounts and attended to customers with inquiries. •Mobilized deposits through marketing of bank’s products. •Developed sale strategies to promote new and existing products. •Receiving cash deposits from customer, processed cash and check withdrawals. •Balance cash and check transactions at the closing of each shift and ensure accuracy of petty cash. •ATM loading and reconciliation, check preparations, personal money orders and exchanging foreign currency. •Generated leads from multiple sources including corporate, personal referral, cold calling and walk in clients •Vouching of transactions posted to ensure accuracy and rectify balancing errors.
Bachelors Of Science
at University Of Benin
2004 - 2008 (4 years) Edo
Knowledge and keywords