Experienced in Application support, Business development and research, Project management and implementation. Possess a unique understanding in proposal writing, budgeting and reporting.
IT Application Analyst
at TATA Consultancy Services
January 2017 - at Present
. First point of customer escalations . Ensure that all SLA’s are met . Active Directory user management . Microsoft Office365, Lync/Skype for Business user problem trouble shooting . All applications and desktop support/ trouble shooting through remote tools like Remote-Desktop, SCCM . Liaise with third party software providers for support issues . IT Knowledge Management, Documenting of new technical solutions in the Knowledge base and suggesting improvements in the current ones among others. . Mentor to the new colleagues, provide them training and assistance to cope up with the skills required to be in the team.
Business Development Associate
at WYLDE International
August 2016 - December 2016
. Market research and analyzing the major causes of business failure among (SMEs) in Uganda and identify tools needed to penetrate through the growth stage. . Industrial Scoping, using research methodologies such as handing Questionnaires, using entrepreneurship reports, journals, dissertations and the internet (Secondary source of data) . Writing Field reports . Updating the project google sheets with the collected Data and designing new data sheet
at Fredskorpset Norway
January 2016 - August 2016
After my Exchange Program working as a community manager in Nairobi, Kenya. I created and implemented a project that was aimed at sensitizing youths on entrepreneurship and Leadership habits (Future Talk), Worked on the whole project implementation which covers feasibility study, budget preparation,proposal writing, project planing and training preparation. http://bit.ly/futuretalkproject Funded and recognized by Fredskorpset as the best project in my batch.
Bachelor of Science in Business Economics
at Uganda Martyrs University, Nkozi
2012 - 2015 (3 years) Central Region