Experience

  • IT Technician (SIT)

    at Department of Higher Education and Training(Westcol TVET College)

    January 2017 - August 2017

    Gauteng

    • Replacing parts as required • Supporting the roll-out of new applications • Conducting daily backup operations. • Managing technical documentation. • Installing and upgrading anti-virus software to ensure security at the user level. • Installing and configuring hardware and software components to ensure usability. • Providing support to users and being the first point of contact for error reporting. • Ability to troubleshooting windows networking including Firewalls, DNS, DHCP & TCP/IP • Monitoring and maintaining computer systems and networks • Rebuilding computers and installing the software from college intranet

Education

  • CCNA 1 Routing and Switching

    at CISCO Networking Academy

    2016 - 2018 (2 years) Gauteng

  • National Certificate (Vocational)

    at Sekhukhune TVET College

    2009 - 2011 (2 years) Limpopo

Services offered

  • IT Consultant

    • Analyse requests using appropriate system applications and if necessary, reply in writing.
    • Monitoring and maintaining computer systems and networks from an HPRS perspective within the NHI-IS portfolio.
    • Ability to install and configure HPRS and the greater technical HPRS ecosystem. (computer system), upgrade support and resolve synchronisation issues.
    • Diagnosing hardware/software faults.
    • Solving technical problems, either over the phone or face to face.
    • Able to work with customers/end-users of the HPRS system to identify computer problems and advising on the solution.
    • Logging and keeping records of these queries.
    • Logging calls for users an assisting them to escalating to 3rd Line CSIR support if needed.
    • Analysing call logs so you can spot common trends and underlying problems.
    • Updating self-help documents for the HPRS Ecosystem so end-users/provincial and district IT support can try to fix problems themselves.
    • Working with field technical support to visit establishments if the problem is more serious.
    • Testing and fixing faulty equipment

Languages

  • English Native

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