Experience

  • Team Leader Account Management

    at IBM

    April 2014 - at Present

    Madrid

    Responsible for providing leadership, guidance and expertise across the team, ensuring delivery quality meets contracted standards. Main activities: - Support to 1st line manager in achieving the targets in scope - Manage internal and external communication - Support in achieving metrics and compliance targets - Support in quality targets and improvement plans - Reference for DC documentation - Escalation authority concerning prioritizing - Integration in IBM-wide organization - Support in management system improvement Personal Achievements: Enrolled and completed IBM Leadership Program (6 months). Transition project coordinator between IBM DC Poland and IBM DC India

  • Team Leader Service Desk

    at IBM

    July 2013 - April 2014

    Madrid

    Team coordination, leadership and guidance. This includes recruitment, on-boarding process, mentoring, and guidance in issues resolution and skills promotion. Main activities: -Deliver updates about changes in the team, roles, processes, procedures -Act as focal point for given part of the service towards the manager -Act as a first escalation point for issues -Review service result with the customer -Ensure proper internal and external communication -Take part in recruitment/On-board new comers Personal Achievements: Soft skills improvement (conflict management- communication management among teams deployed globally in India/US/Poland/UK - people management - team building). Project coordinator: successful migration from Remedy to Maximo System

  • Project Manager

    at IBM

    July 2012 - June 2013

    Madrid

    Project coordination. Project details: harmonization of the Italian local procedure SA&D to the global one, The role includes the coordination of the involved teams deployed globally and the maintenance of communication among the stakeholders. Main Activities: - Communication at all levels - Organization of meetings and regular review among teams and stakeholders - Develop Stakeholders relationship - Regular project check points review -Teams coordination Personal Achievements: Soft skills improvement (coordination of multiple teams- conflict management-communication management- team

  • Rerource Deployment Specialist

    at IBM

    June 2011 - July 2012

    Madrid

    Responsible for the strategic resources plan and skills management process. This role assists project managers and people managers on assigning resources who have the appropriate and required skills to a specific project/client. Main activities: - Measuring and monitoring monthly KPIs - Communication at all levels - Attending meeting/conference with the customer - Education focal point for IBM Italy - Cost/budget review and reporting Personal Achievements: technical skills improvements (Reporting and data analysis)

Education

  • International Relation

    at University for Foreigners of Perugia

    2008 - 2010 (2 years) Madrid

Languages

  • Spanish Conversation

  • English Negotiation

  • Italian Native

  • Hungarian Elementary

  • Polish Elementary

Followers (2)

Hives