Experience

  • Customer Service Executive

    at Opus IT Services Sdn Bhd

    December 2015 - October 2019

    Kuala Lumpur

     Respond to questions from all emails and caller  Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.  Researched and resolved issues/inquiries daily  Document all inquiry activities in the appropriate reporting system  Escalate issues to assigned engineers accordingly in order to resolve issues as quickly as possible  Submit report upon request

  • Administrative Assistant

    at Zettachem International Limited

    May 2012 - December 2014

    Dubayy

     Providing complete administrative support to the management and to the CEO  Processing visa related manners and other important licensing and registration documentations  Taking charge with the employee’s attendance records and accuracy  In charge with the hotel and ticket bookings locally and internationally  Dealing with the suppliers and vendors for the office supplies and requirements including setting up the contract with them  Maintaining the office harmoniously when it comes to employee’s needs, records and office bills

  • Secretary cum Receptionist

    at El Mech Electromechanical Works LLC

    February 2010 - May 2012

    Dubayy

     Providing complete administrative support to the management  Performing clerical tasks  Working as a liaison officer between the management and the staff  Prepare important letters that are circulated in the office  Compiling and routing all the daily reports from and to the designated departments  Look after the inventory of the office supplies like paper, pens, cartridges etc.  Taking care with all the office filing systems  Maintain all the daily transactions like petty cash account and office bills  Updating the daily attendance report and submit the monthly timesheet to HR department

  • Receptionist/ Reservation Assistant

    at Winchester Grand Hotel Apartments

    May 2009 - November 2009

    Dubayy

     Answer telephone, screen and direct calls  Greet persons entering organization. direct persons to correct destination  Deal with queries from the public and customers  Ensures knowledge of staff movements in and out of organization  General administrative and clerical support, prepare letters and documents  Tidy and maintain the reception area

  • Licensed Financial Service Representative

    at Ameriprise Financial- Sykes Asia Inc.

    May 2006 - July 2008

    Central Visayas

     Answer calls professionally regarding products and market activities  Respond to the caller’s inquiries using available resources  Carefully verify caller information and process their requests  Identify, route proper calls and escalate priority issues  Resolve problems or discrepancies concerning financial advisors, clients and 3rd party concerns

  • Medical Representative

    at Dispo Phils. Inc.

    June 2005 - May 2006

    Central Visayas

     Create the demand of the product through professional interaction with the top key decision makers  Monitor movement of stocks generating repeat orders and meeting/ exceeding quotas

  • General Clerk

    at Gusa Supermart

    January 2005 - May 2005

    Northern Mindanao

     Answer telephones, direct calls, and take messages  Assist in receiving, storing, and stocking of products while ensuring proper product rotation and quality  Handle customer questions, complaints and issues  Coordinates the shipping of goods, sets up displays, and assists customers and staffs during business hours

Education

  • AB International Studies

    at Xavier University(Ateneo de Cagayan)

    2000 - 2004 (4 years) Northern Mindanao

Hives