Experience

  • Customer Care Officer

    at Carlcare Limited

    January 2018 - at Present

    Nairobi

     Keying accurate records of discussions with customers in the company database  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem and advice potential products to management  Following up on the complaints to ensure resolution  Preparing timely reports and analyzing data  Evaluate agent’s performance through regular listening on weekly call calibration sessions & to ensure that quality standards are continually met.  Working with other supervisors and management team members to support agents  Training new staffs and preparing call center agents to respond to customer questions.  Effectively conduct customer satisfaction surveys by conducting interviews via phone, email, mail or social media  Handle inbound calls and emails , record customers complaints and answer customers queries

Education

  • Bachelor of Arts in Sociology

    at University of Nairobi

    2012 - 2014 (2 years) Nairobi

  • Computer packages

    at Excel Institute of Tecnology

    2013 - 2013 (1 year) Nairobi

Languages

  • English Elementary

Hives