Experienced Customer Service Executive with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Research, Microsoft Excel, Customer Service, Microsoft Word, and Microsoft PowerPoint.

Experience

  • Customer Service Representative

    at Copia Kenya

    May 2019 - at Present

    Nairobi

    Assist customers using social media Platforms, online tools, email and phone Work in conjunction with staff across departments and locations to resolve all raised queries Effectively capture voice and customers’ feedback/VOC on day to day basis Content management on the Platform as shared by marketing team Come up with well informed report from the social media on inquiries, recommendations received, sales made from social media, problems solved on first instance via social media and location inquiries made. Exchange opinion with customers by telephone to provide information about products or services, take bookings for delivery/collection, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments

  • Customer Service Representative

    at Tecnobrain BPO.

    November 2016 - April 2019

    Nairobi

    •Prepare and enters required client information/requests into department's database to document customer interaction and resolution •Attracting potential customers by answering product and service questions; suggesting information about other products and services. •Answers customer inquiries via phone, email, and in person •Managing large amounts of incoming calls •Building sustainable relationships and trust with customer accounts through open and interactive communication •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

  • Customer Service Representative

    at Horizon Contact center

    November 2014 - April 2016

    Nairobi

    •Prepare and enters required client information/requests into department's database to document customer interaction and resolution •Attracting potential customers by answering product and service questions; suggesting information about other products and services. •Answers customer inquiries via phone, email, and in person •Managing large amounts of incoming calls •Building sustainable relationships and trust with customer accounts through open and interactive communication •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

Hives