• Collections Officer

    at Najm Majid Al Futtaim Finance

    July 2018 - April 2019


    - Making outbound collection calls in a professional manner while keeping and improving customer relations. - Resolution of client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. - Collect customer payments in accordance with payment due dates. - Identification of issues attributing to account delinquency and discuss them with management. - the Review and monitoring of assigned accounts and all applicable collection reports.- - Provided timely follow-up on payment settlements. - Mail correspondence to customers to encourage payment of delinquent accounts.

  • Corporate Debt Collector

    at Farnek Facilities Management

    November 2017 - June 2018


    - Responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. - To Effectively communicate and support the Company goals, while providing quality customer service as well as actively pursuing knowledge of skills and tools to be used in all collection efforts. - Recognition of significant credit risks and escalation of it to the management.

  • Collections Team Leader

    at Fintrestle Loans and Rescheduling Services

    October 2014 - November 2017


    - Preparation of the MIS report (Management Information System) of overall team projection and analyze the team standing. - Trained managed and developed a strong collections team. - Ensured all collectors followed the mandates of the Fair Debt Collections Practices to protect business from liability. - Monitored calls and completed spot audits. - Evaluated employees and recommended re-training for those who consistently were unable to meet collection goals. - Followed company procedures policies and mandates. - Worked in bucket 4, 5, 6 Recoveries portfolios for NAJM Majid Al Futtaim Finance Dubai First BKTS 5 and 6 and RAK Bank BKTS 2 - Supervised and conducted field visits

  • Sales Assistant

    at Cactus Advertising

    January 2013 - September 2014


    - Mostly strong calling was utilized to achieve target - Was responsible in meeting with customers - Worked on projects in Ferrari World and Yas Island - Documentation of invoices and quotations - Was responsible in meeting with customers - Arranging client meetings


  • Business Administration

    at Heriot Watt University Dubai

    2011 - 2014 (3 years) Dubayy

  • Commerce

    at Our Own English High School

    1999 - 2011 (12 years) Dubayy


  • Arabic Elementary