Experience

  • Coordinador de Importaciones y Exportaciones

    at Mishi Internacional S.A.

    June 2019 - at Present

    Provincia de Panamá

    The import and export coordinator is responsible to follow up the shipments talk with origins and destinations for the shipments to be able to reach on time for both portions of the movements, provide excellent customer services.

  • Client Technical Support Sr. Associate

    at NTT Data Services Panama

    November 2017 - June 2019

    Provincia de Panamá

    Responsible for providing telephone, email, chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals, printers, projectors, etc. and software custom or off the shelf software - industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

  • Price Analyst

    at Cotecna Inspections Latin-American

    December 2014 - September 2017

    Provincia de Panamá

    Perform HS code classification in terms of the WCO/ACV, price verification and customs valuation, determination of the correct dutiable value, verify documentation for accuracy purpose, provide guidance and assistance to clients, fulfillment of procedures and deadlines, compliance to the code and business ethics.

  • Import and Export Coordinator

    at Transportes Internacionales Tical

    November 2013 - October 2014

    Provincia de Panamá

    The import and export coordinator is responsible to follow up the shipments talk with origins and destinations for the shipments to be able to reach on time for both portions of the movements, provide excellent customer services.

Education

  • Licenciatura en Inglés

    at Universidad de Panamá

    2019 - at Present (1 year) Provincia de Panamá

  • Tecnico Superior Universitario

    at Universidad Interamericana de Panama

    2016 - 2018 (2 years) Provincia de Panamá

Languages

  • Spanish Native

  • English Negotiation

Hives