Scotiabank August 2004 - at PresentWorking with Helpdesk and Service Desk environment provide level 1 & 2 support using ticketing system. Also provide support level 3 working together with project management team assisting on their projects.
Planned, installed, configured, tested, implemented, and managed the systems environment in support of the Bank IT architecture and business needs. Management the network systems used for the transmission of information in voice .
Scotiabank September 2001 - August 2004Provide the first point of contact of corporate client assist on training and question. Level 1 and 2 support via email, phone and onsite. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
Install, Configure, Module training, supported in bank Cash Management Systems. Assisting all client call or emails. Business reporting to management. Proficient on ACH Direct Deposit Programs with Addendum. Supervise the team
BS Computer Science
1990 - 1996
(6 years) Bayamón Municipio