Experience

  • Field IT Support (Shell Contact)

    at Recruitment Xperts

    July 2018 - at Present

    City of Port of Spain

    • Escalate incidents to the next level when required support from level 2 or SMEs. • Contribute to the development of software installation procedures and end-user guides. • Facilitate Cisco Switch and Router implementation and upgrades. • Microwave test and Maintenance. • Providing RTOC – 24-hour Real-Time Operating Centre Support for Shell Drilling and Wells personnel • Hardware Troubleshooting of PCD Security equipment (switches and routers). • Iridium Phones and VSAT support. • Assist in the creation of task risk assessments for IT-Related tasks on Shell onshore and offshore facilities. • Consulting and escalation to third-party vendors for support. • Maintenance and creation of technical documentation. • Providing 1st level support for Well Vantage. • Ensure scheduled preventive maintenance plans are carried out on time across all operational facilities

  • Onsite Support Technician (BPTT)

    at Regency Recruitment

    July 2016 - July 2018

    City of Port of Spain

    • Participate in end-users computing projects for various IT initiatives. • Carry out the Deployment and installations of end-user computer equipment and peripherals based on the business demand. • Fulfilling the end user’s IT requests for software installations, software configurations, hardware relocations, and other business requirements. • Facilitate end-user hardware and operating systems upgrades as and when necessary. • Asset Inventory Management. • Providing 1st, 2nd, and 3rd level technical support to issues raised by Service desk agents. • Installation, deployment, maintenance, and configuration of Microsoft workstation operating systems and productivity software. • Provide weekly inventory and asset management reports for end-user equipment. • Adding and removing computers, resetting passwords and unlocking accounts from Active Directory. • Consulting and escalation to third-party vendors for support.

  • Tier 1 Engineer

    at Cable and Wireless Communication

    April 2016 - July 2016

    City of Port of Spain

    Proactively monitor customer premise equipment and troubleshoot any issues on customer premise and access networks by using established tracking systems to log requests; monitor progress, track problem resolution, identify patterns of failure, recommend or implements solutions and communicate with senior group members regarding unresolved. Provide 24x7x365 support of B2B customers by Monitoring and troubleshoot switching, routing, digital, optical and associated telecommunications equipment from customer premise equipment to Core Access Network equipment. Open trouble tickets for various customers, answering incoming telephone calls, responding to network alarms/Event and customer emails regarding network connectivity problems or queries with a predetermined time frame. Escalate network problems both internally and externally to the appropriate level of support in compliance with set SLA’s.

  • Technician 1

    at Actavo

    June 2015 - March 2016

    City of Port of Spain

    • Customer Interaction which improved customer satisfaction. • Install and service In-Home IP Optical GPON products to a standard as defined by the client. • Technical Knowledge to sufficiently understand FTTH network structure end to end and troubleshoot the End-User equipment and the Fibre Access Terminal point.

  • Service Technician

    at IBM

    April 2012 - February 2015

    City of Port of Spain

    • Providing IMAC (install, move, add and change) services on laptops, desktops and workstation servers. • Responding to first-line support requests (phone, in person, and e-mail) for computer and related issues for employees. • Troubleshooting and repairing network devices, laptops, desktops, workstations, HP multi-function printers/plotters and software issues within SLA. • Updating problem tracking tool with user issues and solutions which improved resolution times. • Contacting third-party vendors for quotes on service cost and replacement parts for HP printers and plotters. • Ensuring user desktops and laptops have the latest security patches installed.

Education

  • Bsc Computing and information Systems

    at London Metropolitan University

    2006 - 2007 (1 year) London

Hives