Experience

  • Senior IT Manager

    at International SOS

    October 2013 - at Present

    Kuala Lumpur

    Manage and establish effective business partnerships with country business units & owned all aspects of IT across country and shared services unit. SIGNIFICANT ACHIEVEMENTS & ACCOMPLISHMENTS • IT business partnership and project development with key clients e.g. Petronas, Shell, Prudential, Maybank etc • Set up 2 mission critical IP contact centres and APAC HQ office in KL Sentral (operations 24x7x365) • Set up and relocate APAC Finance Shared Services business unit to Malaysia. (Overall ICT roadmap) • Oracle system migration to global financial system. Malaysia as the pilot country to be rolled out globally and as point of reference for other countries deployment. • Migration and project management in country wide Citrix VDI, Avaya CMS IP telephony, Service Now, Office 365. • Regional IT and Crisis Management team

  • Manager - IT Operations

    at Xchanging

    April 2012 - October 2013

    Kuala Lumpur

    Responsible for all centralized IT operations managed desktop support and office network services. (Level 2 / Level 3) • Manages processes and resources delivering services. Responsible for overseeing the support team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution within SLA. • Management in complete desktop infrastructures and support activities – Windows, Macintosh, Chrome & Mobile OS. • Enterprise infrastructures support in Chromebook Management Console, Google Apps, virtual learning environment (VLE) in Ministry of Education (MOE) projects. • Deployment Citrix XenDesktop and XenApp application virtualization for Chrome OS business usage • Google app and Chrome OS development and optimization for cloud application, virtualization, printing, network. • Deployment of entire YES4G WIMAX data centre office wireless solution.

  • IT Manager

    at PIKOM

    March 2011 - April 2012

    Selangor

    • Participation in multiple Malaysia/MDEC Digital and IT transformation projects. • Deployment of PIKOM multiple social media application, CRM and sites. • Migration and web optimization for PIKOM new web portal. • IT project management in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), business application, development, business web platforms and infrastructure implementation. • Responsible and ensuring high & continuous availability of IT, network, application, IT security and system, Enterprise Resource Planning (ERP) applications, IT infrastructure and services. • Departmental budgeting and responsible for procurement, upgrades, maintenance, contract renewal and services of IT peripherals / software applications. • Server and cloud computing administration in Customer Relationship Management (CRM), Software As A Service (SaaS), Enterprise Resource Planning (ERP), IT infrastructures.

  • KDU University College (Paramount Corporation Berhad)

    at Assistant IT Manager

    March 2005 - February 2011

    Selangor

    Overseeing and managing IS department in the overall IS Dept management, technical, infrastructure & application support. • Responsible and ensuring high & continuous availability of IT, network, Enterprise Resource Planning (ERP) application, IT Security and System, IT & application infrastructure and services. • Managing IT program & projects and ensured projects are completed successfully meeting project scope, budget, time and quality. (IT systems, infrastructure and applications development). • Committee members and involvement in departmental ISO, KPI, risk management, crisis management, business continuity plan & IT audit. • Manage IT annual OPEX and CAPEX spending within budget through proper control and cost reduction. • Vendor & Service Level Agreement (SLA) management in organization IT projects and infrastructures. • Server administrations in AD, email, database, file, application and security platform.

  • Senior MIS Executive

    at Lion Group Property & Construction

    July 2001 - February 2005

    Kuala Lumpur

    Managing IT infrastructure support operations task and activities. • Administration on Microsoft 2000 & NT4.0 servers, Lotus Notes email server & clients, and support for Novell Netware Server and Client, SQL Server, Windows 98, 2000, XP • Administrate multiple servers and support 200 clients PC & users. • Network router, switches, components maintenance. Network security management, monitoring & troubleshooting. • Administration and support of ERP, IFCA Property Developer & Tenancy management system. • Daily job function in server administration and clients’ PC support task. • Planning, research, testing, documenting and dealing with IT vendor in IT projects. • Ensuring all system network flow is in good condition, eg. Activity, cabling, wireless network access, network traffic, data volume switches & routers. • Network management in networking protocols & Security, TCPIP, DNS & Gateway.

  • Web Application Developer

    at Stylecom International Pte Ltd

    January 2000 - May 2001

    Singapore

    • Develop E-Commerce intranet / Internet applications. IT & Web sales support targeting real estate property industry. • Web portal & platform development of real estate property agencies & agent’s. • WAP & web application development using ASP, Java, SQL. • Webmaster maintaining customer web portal. • Graphical, advertising and multimedia designing. • Organization ICT supports.

Education

  • ITIL 2011

    at Certification

    2014 - 2014 (1 year) Kuala Lumpur

  • ITIL 2011

    at Certification

    2014 - 2014 (1 year) Kuala Lumpur

  • Certified Project Management Professional - License 1352561

    at Certification

    2010 - 2010 (1 year) Kuala Lumpur

  • Project Management Professional (PMP)

    at Certification

    2010 - 2010 (1 year) Kuala Lumpur

  • BSc (Hons) In Business Computing And Information Technology

    at University

    1996 - 1999 (3 years) Kuala Lumpur

Languages

  • English Native

  • Chinese Conversation

  • Malay Negotiation

Hives