Experience

  • Customer Support Specialist

    at Wipro Technologies Ltd

    September 2014 - September 2019

    State of Western Australia

    • Level 1 & 2 Supporting around 400 users remotely and on sites • Client complaints resolution in a proactive and timely manner • Active Directory management / Office 365 Administration • ConnectWise /Automate /ServiceNow /Infra9 • Microsoft Exchange 2010/2016/ • Windows Server admin 2012/2016 • MDM management (AirWatch) for iPhone and iPad • Patching cables when required / AV Technology • Computer rollout/repair and imaging/Migration to Windows10 • Microsoft SCCM management/Citrix/VPN Cisco and FortiGate • Level 1 Support for SAP/ mDrover/ IBIS and other Gas applications • Maintaining Service desk and users documentation up to date • Contributing to IT support Knowledge base articles • OKTA Identity & Access Management…

  • Customer Support Specialist

    at ATCO-iTek

    February 2013 - November 2014

    State of Western Australia

    • Level 1 & 2 Supporting around 400 users remotely and on sites • Client complaints resolution in a proactive and timely manner • Active Directory management / Office 365 Administration • ConnectWise /Automate /ServiceNow /Infra9 • Microsoft Exchange 2010/2016/ • Windows Server admin 2012/2016 • MDM management (AirWatch) for iPhone and iPad • Patching cables when required / AV Technology • Computer rollout/repair and imaging/Migration to Windows10 • Microsoft SCCM management/Citrix/VPN Cisco and FortiGate • Level 1 Support for SAP/ mDrover/ IBIS and other Gas applications • Maintaining Service desk and users documentation up to date • Contributing to IT support Knowledgebase articles • OKTA Identity & Access Management…

  • ICT Service Desk Analyst

    at Tatua Co-operative Dairy Company

    June 2012 - December 2012

    Waikato

    • Providing Level 1 & 2 Support to 150 users on site • Rollout and Upgrade of 150 PCs/ Laptops from Win XP to Win7 • Network administration / Active Directory management • Microsoft Exchange 2003/2010 user account management • MS Share-point portal administration / User ticket management • New employee induction / User training documentation creation • IT assets management

  • ICT Coordinator

    at Community Living Trust

    February 2010 - April 2012

    Waikato

    • Providing Level 1 & 2 support to 250 users to multiple remotes sites • Administration of Windows Server 2008, Active Directory, Exchange) • Configuration and deployment of software, routers, PCs, laptops & IP phones at remote sites interconnected via MPLS Network. • Smartphones and CISCO IP phone support. • Management and delivery of a large scale project. • IT assets management, ITIL processes implementation, user training

Education

  • Diploma in Information Communications technology Level 5

    at Waikato Institute of Technology

    2007 - 2017 (10 years) Waikato

  • Cisco CCNA R&S

    at Home

    2015 - 2015 (1 year)

  • Certificate in Windows Server Administration

    at Ames I.T. Academy (Hamilton)

    2010 - 2010 (1 year) Waikato

  • Bachelor of Information Technology

    at Waikato Institute of Technology

    2009 - 2010 (1 year) Waikato

  • Diploma in Information Communications technology Level 6

    at Waikato Institute of Technology

    2008 - 2008 (1 year) Waikato

Hives