As a knowledgeable person in using personal expertise to handle customer concerns with 2-year experience in digital marketing.I am looking forward to work in an international environment that will challenge me further; while allowing me to leverage my customer service and marketing skills.

Experience

  • IT HELPDESK

    at IBM

    August 2017 - at Present

    Selangor

    - Answered incoming calls from customers of 7 countries to log requests, problems, and queries, completing as many requests as possible as well as resolving as many technical problems (within the job scope) and ensuring that all tickets are raised in all cases. - Coordinated with technical teammates from other countries to support customer requests. - Directed all inbound calls in phone queues to improve call flow to over 98% - Maximized customer satisfaction by handling more than 200 customer's emails and telephone interactions each day. - Ranked in monthly top performers who get the most customer satisfaction

  • Marketing online - Search Engine Optimization

    at VHL TECHNOLOGY CO., LTD

    July 2014 - July 2017

    Thành Phố Hà Nội

    Managed all contents of the website http://vuonthongminh.com/ and the company's Facebook - Managed to release and edited all videos of company's Youtube chanel and reached total 1 million viewers - Increased sales by over 20% by writing SEO articles, running Google ads.. - SEO keywords to top 1 Ranking of Google

Education

  • Nanodegree - Marketing Analyst

    at Udacity

    2019 - at Present (1 year)

  • Bachelor of Science in Forestry

    at VIETNAM NATIONAL UNIVERSITY OF FORESTRY

    2013 - 2017 (4 years) Thành Phố Hà Nội

Languages

  • English Negotiation

  • Vietnamese Native

Hives