COPA Airlines June 2012 - at PresentProvide cross-functional technical project management leadership within organization, including short and long-term Architecture strategic planning, with project budgets of $5M / project / year. Coordinate approximately 20 projects on an annual basis. Lead SOA governance CoE process and software architecture committee; prepare market requirement specifications, business plans, and ROI calculations while synchronizing product development with global platform and product roadmaps. Define new tactical vision of support and maintenance for portfolio of 260+ applications, including business application, ecommerce and eBusiness solutions. Creation of the new Innovation department.
IT Service Delivery Manager
Johnson and Johnson February 2008 - June 2012IT Service Delivery Manager Centro America, Caribbean and Venezuela
Challenged with development and implementation of operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results. Provided day-to-day user support level I & II and IT infrastructure to 12 countries with local and remote support model in an ITIL environment. Performed internal audits, conducted gap analysis, and developed / implemented disaster recovery plan.
IT Base Operation Manager
Exxonmobil December 2004 - September 2007IT Base Operation Manager
Coordinated level I & II IT infrastructure operations along with 1.7K+ users, in an ITIL environment and led portfolio project management activities on behalf of five key locations, including one Refinery, one Oil Production field, the main Caracas office, a tank field, and the Lubes & Fuels distribution office, with two of the location requiring 24x7 support. Served as Project Manager for centralization of PABXs administration in Houston office
Exxonmobil January 2004 - December 2004IT Base Operation Manager
Coordinated level I & II Servers and data center operations, in an ITIL environment and led portfolio project management activities on behalf of five key locations, including one Refinery, one Oil Production field, the main Caracas office, a tank field, and the Lubes & Fuels distribution office, with two of the location requiring 24x7 support., DRP and BCP.
Technical Application Supervisor
Exxonmobil February 1999 - February 2004Day-to-day support Level I and II of applications that bring services to Oil production and refining business according the SLA. As project manager I was responsible for the implementation of technical application portfolio (PI, Maximo, Winbliss, EDMS, RBMWARE, TM/DM, ultrapipe, EHM etc.)
In this period I performed 3 roles at the same time: Technical application supervisor, IT Infrastructure Project Manager and Refinery IT Manager
• Creation of technical application budget, control of expenditure
• Implementation of control measurement in order to be in compliance with Exxon guidelines achieving a satisfactory results in Internal and External audits process
• Coordination of technical Application Projects for the Country.
• Project manager for implementing technology infrastructure in a Refinery in Puerto La Cruz Venezuela (Servers, wiring, telecommunication devices, pabx, domestic and international data circuits, microwave and radio system)