at Lush Cosmetics, Mall of Sofia, Bulgaria
June 2013 - October 2014
Greeting customers who enter the shop; Assisting shoppers to find the goods and products they are looking for;Giving advice and guidance on product selection and answering queries from customers.; Being responsible for processing cash and card payments; Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc; Receiving and storing the delivery of large amounts of stock; Stocking shelves with merchandise; Keeping the store tidy and clean, this includes hovering and mopping.;Reporting discrepancies and problems to the supervisor; Dealing with customer refunds.;Keeping up to date with special promotions and putting up displays.
Restaurant Waitress on a temporary replacement position
at Hotel Holiday Inn Sofia, Bulgaria
November 2012 - April 2013
Welcome and seat customers and hand menus to them; Tell guests about the menu and drinks and appropriate combination of food and drinks; Take customer’s orders and pass them to kitchen staff; Serve food and drinks; Refill drinks; Ensure food came out as desired; Offer after dinner drinks and dessert; Cash handling; Clear tables and return dishes and cutlery to kitchens; Set tables with clean linen place mats, cutlery and glasses.
Bar Waitress – Pool bar
at Grupotel Club Turquesa Mar – Balearic Islands, Menorca, Spain
June 2012 - October 2012
Serve customers from behind the bar, offering advice on drinks; Check identification of customers to verify age requirements for purchase of alcohol. Serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Serve snacks or food items to customers seated at the bar. Collect empty plates and glasses; Clean glasses, utensils, bar equipment, work areas, and tables. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.
Receptionist - Animator
at Children party centre “Casa Nostra di bambini” – Restaurant "Cаsа Nostra Ristorante"
July 2009 - March 2011
Welcoming parents and their kids; Monitoring children activities; Application of creative ideas and pedagogical skills in organizing games, birthdays and parties; Taking the initiative in preparing group activities and providing favourable environment for the entertainment of children and the pleasant stay of their parents.
Customer Service Representative
at Bulgarian Telecommunication company; MoneyGram Project
June 2008 - July 2009
Providing support in English and Spanish to bank employees and customers; Performing transfers and any other services requested by clients (opening and closing accounts, sending or receiving cash orders etc); Cooperation with offices in the following banks: Unicredit Bulbank, DSK Bank (Part of OTP Group), Raiffeisen Bank, First Investment Bank, MKB Union Bank (Part of Bayern LB / MKB Bank), Allianz Bank, Piraeus Bank.