Experience

  • Executive Secretary

    at LSH, A member of the Al Homaizi Group of Companies

    August 2013 - at Present

    Al Asimah Governorate

     Provide day to day high level secretarial support to the Executive Management Team in an effective and timely manner.  Prepare reports and handle confidential documents.  Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing.  Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders.  Organize board meetings and office events.  Receive and screen phone calls and redirect them when appropriate.  Project: Coordinated office relocation with a smooth set-up for Management and the teams.

  • Secretary (Part-Time)

    at Holiday Inn (InterContinental Hotels Group)

    April 2012 - January 2013

    Muḩāfaz̧at Ḩawallī

     Provided office support services in order to ensure efficiency and effectiveness for the Director of Sales and Marketing and the Sales Team.  Interacted with potential clients and maintain their contracts and confidential information.  Receive, direct and relay telephone messages and fax messages.  Represent the Hotel at events, parties where required.  Coordinated and maintained timely supply of corporate gifts and promotional items.  Timely distribution of sales leads and important tips to the sales and marketing team.  Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).

  • Master Reconciliation Analyst

    at American Express India Pvt. Ltd.

    November 2005 - December 2010

    Gurgaon - Haryāna

     Department Trainer (Legacy System for American Express Corporate Credit Card Accounts).  Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders.  Contacted the American Banks to resolve payment issues.  Rewarded and recognized as a valuable Team Member.  Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees.  Prepared a 3D Presentation of the department for Senior Management review from America.  Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.

  • Senior Customer Care Professional

    at GE Capital International Services (G.E.C.I.S.)

    May 2002 - November 2005

    Gurgaon - Haryāna

    Department 2: G.E.F.A. (Post – Insurance)  Processing various post-Insurance requests for American Clients.  Departmental Quality Analyst.  Employee engagement team member. Department 1: GENIUS (Pre-Insurance)  Transfer of American Client insurance data from application forms to the data base.  Departmental Trainer for the team of up to 75 employees and 5 new employees.  Departmental Quality Analyst.  Employee engagement team member.

Education

  • Bachelor of Arts Degree

    at Doctor Bhimrao Ambedkar University (Formerly – Agra University)

    1999 - 2002 (3 years)

Languages

  • English Native

  • Hindi Conversation

Hives