at LSH, A member of the Al Homaizi Group of Companies
August 2013 - at Present
Al Asimah Governorate
Provide day to day high level secretarial support to the Executive Management Team in an effective and timely manner. Prepare reports and handle confidential documents. Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing. Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders. Organize board meetings and office events. Receive and screen phone calls and redirect them when appropriate. Project: Coordinated office relocation with a smooth set-up for Management and the teams.
at Holiday Inn (InterContinental Hotels Group)
April 2012 - January 2013
Provided office support services in order to ensure efficiency and effectiveness for the Director of Sales and Marketing and the Sales Team. Interacted with potential clients and maintain their contracts and confidential information. Receive, direct and relay telephone messages and fax messages. Represent the Hotel at events, parties where required. Coordinated and maintained timely supply of corporate gifts and promotional items. Timely distribution of sales leads and important tips to the sales and marketing team. Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).
Master Reconciliation Analyst
at American Express India Pvt. Ltd.
November 2005 - December 2010
Gurgaon - Haryāna
Department Trainer (Legacy System for American Express Corporate Credit Card Accounts). Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders. Contacted the American Banks to resolve payment issues. Rewarded and recognized as a valuable Team Member. Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees. Prepared a 3D Presentation of the department for Senior Management review from America. Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.
Senior Customer Care Professional
at GE Capital International Services (G.E.C.I.S.)
May 2002 - November 2005
Gurgaon - Haryāna
Department 2: G.E.F.A. (Post – Insurance) Processing various post-Insurance requests for American Clients. Departmental Quality Analyst. Employee engagement team member. Department 1: GENIUS (Pre-Insurance) Transfer of American Client insurance data from application forms to the data base. Departmental Trainer for the team of up to 75 employees and 5 new employees. Departmental Quality Analyst. Employee engagement team member.
Bachelor of Arts Degree
at Doctor Bhimrao Ambedkar University (Formerly – Agra University)
1999 - 2002 (3 years)
Knowledge and keywords