Agile PM, Project Management Institute PMP qualified. Skilled in managing SDLC from preparing business cases and specs through design and testing to deployment and training. Strong stakeholder/client management skills, leads & motivates development teams & effectively influences decision-making.

Experience

  • Project Analyst

    at Homewise Ltd

    June 2018 - August 2019

    West Sussex

    ● Created wireframes and templates to roll out project methodology to other BUs ● Developed Business Cases to strengthen controls, avoid scope creep and budget overruns for new CRM lead-generation system implementation and upgrade of telephony services ● Led workshops and 1-2-1 reviews with multiple stakeholders to gather requirements and feedback on prototypes etc for multiple projects ● Developed a process map of the customer property buying and selling journey, developed enquiry sourcing process, wrote user stories for CRM administrators ● Developed specifications, RFP and evaluation criteria for a new telephony system ● Ran retrospectives to review and improve processes and share lessons learned for future projects ● Ran various projects which resulted in 40 hours of sales agents’ time saved per month and 35% decrease in inappropriate leads. Reduced inappropriate calls by 25%. Reduced print costs by 28%. Upgrades to the CRM with no negative impact.

  • Product Owner and Project Manager

    at ReferAll Limited

    August 2016 - June 2018

    West Sussex

    ● Assessed cases, process flow and service delivery requirements, re-engineered processes, drove change, improved internal delivery times by 300 - 400% ● Provided project leadership, governance, risk management, budget oversight and reporting through to completion ● Managed the backlog grooming process, prioritised appropriate items, iteration retrospectives and forward planning ● Proactively proposed innovative ideas for processes and software e.g. customer support template responses, live chat, softphones, article keywords, contributed to the design of new user interface and user experience (UX).

  • Project Manager

    at ReferAll Ltd

    April 2013 - July 2016

    West Sussex

    ● Led end-to-end delivery of large-scale software development projects ranging from single schemes to nationwide rollout of multiple schemes with teams of up to 7 ● Defined and implemented a new, standardised project management best practice methodology, drove transformation from Waterfall to Agile ● Managed client relationships and coordinated the team with a matrix management methodology, administered the internal CRM system throughout the project lifecycle ● Identified alternative methods of review for industry standards, introduced up to date/more efficient data collection tools to guide development on existing and new client projects ● Consistently delivered all projects to specification, on time and on budget to a high level of quality.

  • Account Manager and Support Lead

    at ReferAll Ltd

    April 2011 - March 2013

    West Sussex

    ● Managed relationships with public health clients all over England including London and Manchester and the largest leisure and wellness provider in the UK, supported a client’s successful bid for a £500k (HK$4.75M) annual contract ● Led CRM system training and support for the team and clients, created a library of support materials for reference.

  • Sales Representative

    at ReferAll Ltd

    October 2010 - April 2011

    West Sussex

    ● Performed market research to determine the most appropriate person to contact ● Cold called contacts to develop relationships and completed face to face and online sales presentations to prospective customers.

Education

  • Professional Project Manager (PMP)

    at Project Management Institute

    2016 - 2016 (1 year)

  • MSc Sport and Health Sciences

    at University of Exeter

    2008 - 2009 (1 year) Devon

  • BSc Sport and Exercise Sciences

    at University of Chester

    2005 - 2008 (3 years) Cheshire

Languages

  • English Native

Hives