at MARSH EMIRATES INSURANCE BROKERAGE
March 2018 - October 2019
• Managing front reception desk by operating the switch board, greeting and directing visitors, and responding to email inquiries, receiving and dispatching mails and other documents. • Maintaining work schedule for 3 regional senior executives, including travel plans, expenses and teleconference meetings. • Ensuring that all callers in person or on phone are handled in a way that customer satisfaction is achieved. • Maintaining and updating client database, secures confidential files and forwarding documents to select recipients • Organizing special corporate functions and coordinating with different suppliers or teams involved in department’s special events • Overseeing maintenance of office equipment and scheduled repairs with suppliers • Monitoring inventory of office supplies and facilitated purchase of new stock • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
at VIVEL PATISSERIE
June 2016 - March 2018
• Acted as first point of contact for customers when they come in the store and engaged them in a dialogue to determine their purchasing needs. • Provided customers with the right product information, such as pricing and any special discounts that the store was offering. • Ensured all sales are processed in accordance with required procedures using the systems provided. • Guided customers through the payment procedure by taking cash or processing credit cards in exchange of sold items. • Ensured that any discrepancies are communicated to the manager directly. • Assisted customers with their returns, queries and ensured the brand image is enhanced and customer expectations were met. • Ensured that all cash receipts ,invoices and documentation are handled in accordance with company policies and procedures
FRONT OFFICE COORDINATOR
at UNILEVER UGANDA LTD
April 2012 - January 2016
• Followed office workflow procedures to ensure maximum efficiency. • Maintained files and records with effective filing systems. • Supported other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) • Greeted and assisted visitors when they arrived at the office. • Monitored office expenditures and handled all office contracts (rent, service etc.) • Performed basic bookkeeping activities and updated the accounting team. • Dealt with customer complaints or issues. • Monitored office supplies inventory and place orders. • Assisted in vendor relationship management.
at EAST AFRICAN SCHOOL OF COSMETOLOGY
2010 - 2011 (1 year) Central Region
at SEETA HIGH SCHHOL
2008 - 2009 (1 year) Central Region