Inter American University of Puerto Rico September 2013 - November 2013-Monitored status reports, streamlining work flow prioritization while delivering results to senior leadership teams that assist with decision making.
-Increased leadership capabilities, training users on catalog usage and library software to eliminate client knowledge gaps.
-Bolstered data collection accuracy scores, recording client account information with zero discrepancies.
-Spearheaded special projects/events, eliminating obstacles while saving time through effective emergency resolution.
-Implemented SOP's, managing exceptional customer service while maximizing revenue/profit margins.
-Assisted an average of 50 customers per day, championing increased levels of customer satisfaction and conflict resolution success.
-Enhanced organization skills, managing material flow, cataloging material, maintaining references/files, and preparing progress reports.
Bachelors in Business Administration
Inter American University of Puerto Rico
2008 - 2014
(6 years) Aguadilla