• Management Trainee

    at Inter American University of Puerto Rico

    September 2013 - November 2013


    -Monitored status reports, streamlining work flow prioritization while delivering results to senior leadership teams that assist with decision making. -Increased leadership capabilities, training users on catalog usage and library software to eliminate client knowledge gaps. -Bolstered data collection accuracy scores, recording client account information with zero discrepancies. -Spearheaded special projects/events, eliminating obstacles while saving time through effective emergency resolution. -Implemented SOP's, managing exceptional customer service while maximizing revenue/profit margins. -Assisted an average of 50 customers per day, championing increased levels of customer satisfaction and conflict resolution success. -Enhanced organization skills, managing material flow, cataloging material, maintaining references/files, and preparing progress reports.


  • Bachelors in Business Administration

    at Inter American University of Puerto Rico

    2008 - 2014 (6 years) Aguadilla


  • Spanish Native

  • English Native

  • Esperanto Elementary

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