Experience

  • Senior Voice Engineer

    at Nebula Telecoms

    January 2016 - at Present

    Province of the Western Cape

    I am currently onsite at the TFG Head Office where I am responsible for the following :- 1 - L1 & L2 Cisco UCM config, troubleshooting & maintenance of all Cisco voice equipment; 2 - Liaising with L4 Dimension Data engineers; 3 - Configuring analog VGs; 4 - Using RTMT to troubleshoot root causes & pulling UCM logs for L4 DD support engineers; 5 - Migrating TFG distribution centers to VoIP and adhere to SLAs; 6 - Liaising with BCX engineers who is responsible for configuring, troubleshooting, and maintaining the ATIO SBCs; and 7 - Also responsible for troubleshooting, maintenance on ARC, NICE & CallXpress services

Education

  • CCNA - Collaboration

    at Torque IT

    2017 - 2017 (1 year)

  • CCNA - Security

    at Torque IT

    2015 - 2015 (1 year) Province of the Western Cape

  • ITIL

    at HP Learning Centre

    2006 - 2006 (1 year) Province of the Western Cape

  • CCNP - Routing and Switching

    at Torque IT

    2000 - 2001 (1 year) Province of the Western Cape

  • CCNA - Routing and Switching

    at New Horison

    2000 - 2000 (1 year) Province of the Western Cape

  • BSc Computer Science

    at UNISA

    1986 - 1991 (5 years)

Services offered

  • Technical Officer

    I was employed by Telkom SA from 6 January 1986 to 31 July 2015 where my job entailed the following :-
    1 - Install, configure and troubleshoot Cisco routers & switches;
    2 - Install, configure and troubleshoot Metro Ethernet switches;
    3 - Install, and maintain data links, ISDN, PRI & ADSL services;
    4 - Skills transfer by training inexperienced Cisco field engineers; and
    5 - Installing and splicing fiber-optic cable for FTTH services.

  • Network Engineer

    I was employed by Nebula Telecoms as a Network engineer from 1 January 2016 to 30 April 2016 at Clicks SAs Head Office where I was involved in a roll out project that saw the deployment of Cisco SG350 PoE switches to all their stores nationwide. These switches replaced the older EOL Cisco switches.

  • Senior Voice Engineer

    I am still currently employed by Nebula Telecoms but I am stationed at the TFG Head Office in Parow, Cape Town. My duties onsite are the following :-
    1 - L1 & L2 UCM configuration, troubleshooting and maintenance of all the Cisco voice
    equipment in the cluster;
    2 - Liaising with L4 Dimension Data voice engineers;
    3 - Using RTMT tool to troubleshoot root causes & pulling UCM logs for DD L4 engineers;
    4 - Configuring analog voice gateways;
    5 - Migrating TFG distribution centers to VoIP and adhere to their SLAs;
    6 - Troubleshoot & maintenance on ARC, NICE & CallXpress services; and
    7 - Liaising with BCX engineers who is responsible for configuring, troubleshooting and
    maintaining the ATIO SBCs.

Knowledge and keywords

Languages

  • English Native

  • Afrikaans Native

Hives