I.T. OFFICER / HARDWARE AND NETWORK TECHNICAL SUPPORT
at GM Bank of Luzon Inc
November 2015 - October 2019
Technical Support: • Installs, tests, troubleshoots, and maintains hardware and software bank wide • Implements and monitors PC standards and procedures • Responsible in installation of CCTV and network system bank wide. • Facilitates backup and recovery of branch computer system • Maintains service logs security incident reports • In charge in installation of data rack that will use to centralized all modem, switch, DVR, VPN and telephone connections. • Coordinates vendor updates and supports • Provides technical guidance and training to end-users • Monitors problem/change activities and coordinates the involvement of staff, clients, and vendors to ensure effective resolution of user problems Issue that needed to be repair personally and deliver/install new hardware for the branch.
Bachelors of Science in Information Technology
at College of the Immaculate Concepcion
2008 - 2015 (7 years) Central Luzon
Technical Support Help Desk: “depends who is the assign help desk”
• In charge of Daily Ticketing in all incoming calls from the branch
• Provides great visibility and basic troubleshoot in dealing with IT issue to ensure that the bank suffers no downtime and help users to their issue.
• In charge of Monitoring the ticket to be able to distribute them to co-IT Officer
Knowledge and keywords