Experience

  • IT Service Manager

    at Absa Bank

    June 2017 - at Present

    Gauteng

    IT Service Manager for Corporate and Investment banking - Markets, Risk, Treasury, Finance, Big Data and Digital. Major Incident Management SLA, OLA Contracts MI and QOS Reporting Monitoring, resilience and stability Road to green T100 Program Engagement between tech and business

  • Service Level Manager / Service Desk Manager

    at Bayport Financial Services (International)

    March 2014 - June 2017

    Gauteng

    • Manage 1st, 2nd and 3rd Line support teams – Application, Infrastructure and Systems • Major Incident Management, Problem Management • MARC Center for Pro & Reactive Monitoring 24/7/365 • Service Level Agreement compile, implement & maintain across 13 countries • Operational Level Agreement compile, implement & maintain for backend infrastructure teams (Domain, DB, NW, Server) • Manage Underpinning contracts with Vendors and Providers • Administer & Develop Heat Front Range workflow, service catalogue & customizations in accordance to SLA’s • Manage CMDB auto discovery and mappings • Create, maintain and manage Service Catalogue • Quality of Service Reporting and Analytics

  • Divisional Head

    at Qualica Technologies

    May 2011 - February 2014

    Gauteng

    • Manage the Enterprise Branch Network, Infrastructure & Systems for Old Mutual’s 160+ branch network • Product Roadmap development for EBM including Ubuntu, Samba4, Squid, IPTables, OpenVPN integration into AD and MS environment • Costing Model & Budgeting • Provide Consulting VSAT QOS packet analysis for Vodacom VSAT clients Projects: • Upgrade & Deployment of Samba4 integration into AD across 150 branches • Standardize QOS model for Vodacom VSAT services

  • Service Desk Manager

    at Qualica Technologies

    September 2009 - April 2011

    Gauteng

    • Manage 1st, 2nd and 3rd Line (DevOps) support and product development ◦ EBM - Old Mutual (160+ Branch Network & Infrastructure) ◦ Airline - 1 Time Airlines ◦ UEM - Absa / Standard Bank / Mercantile / FNB Bank, Discovery Health ◦ Microlending - Bayport Financial Services (13 Countries) • SLA Management & Customer Engagement • Create and maintain Service Catalogue • Implement MARC Center to address Pro & Reactive Monitoring • Quality of Service Reporting and Analytics

  • Operations Manager

    at ABC IT Solutions

    July 2008 - August 2009

    Gauteng

    • Manage Resources for ABC IT Solutions relating to Card (CTL) & Core Banking (FlexCube) support and project services • Manage Service Desk and DevOps team • Create, maintain and manage Service Catalogue • Drive roadmap for MSCALL IT Service Desk Tool • Project & Costing scoping / quoting for customers’ requirements • Customer engagement and interaction • Clients included ◦ Absa Bank, Standard Bank, Mercantile Bank, ABC Bank

  • Card Manager (Absa Africa)

    at ABC IT Solutions

    March 2008 - July 2008

    Gauteng

    • Manage Card Systems for BBM & NBC (CTL & TPII) Projects • Upgrade & deploy a number enhancements & Functionality for CTL & TPII • Implement project based billing structure for new requirements

  • Temp IT Manager (Consultant) – Mozambique

    at ABC IT Solutions

    December 2007 - March 2008

    Maputo Province

    • IT Consultant (Barclays Bank Mozambique) Projects • Implement IT Service Desk – Incident, Change, Request • Remediate audit findings • SLA Management & Reporting

  • IT Consultant – Angola

    at ABC IT Solutions

    July 2007 - December 2007

    Luanda Province

    • Deployed to BCA Angola (Barclays Bank) to implement remediation recommendations and close out audit findings on the IT Infrastructure relating to ◦ IT Service Desk - Incident, Change & Request Management ◦ Backups Management ◦ Antivirus Management ◦ Active Directory Group Policy Deployment ◦ Patch Management ◦ Problem & Incident Management ◦ Logical Access Management ◦ Change Management ◦ Hardwar & Software standerdisation ◦ Disaster Recovery Site ◦ Branch Rollout (Container)

  • Systems Analyst

    at Sonae NovoBord (Sonae Industria)

    October 2006 - June 2007

    Gauteng

    Responsibilities include: • Desktop Support • Domain Administrator (AD, DNS, DHCP, IIS, WSUS) • Lotus Notes / Domino Administrator • SAP 3.1H Basis Administrator Projects: • Implementation of GPO across South Africa in accordance with Global Standards • Implement monitoring with Nagios • Roll out WSUS across South Africa to servers & workstations • Rollout of MacAfee Antivirus to servers & workstations • Quality of Service Reporting and Analytics

  • MIS Support Manager

    at Denel Aviation

    June 2004 - September 2006

    Gauteng

    Responsibilities include: • Manage Helpdesk – Service Desk & Remote Support • Manage Desktop Support • Manage CMDB • SAP Basis Administrator / ABAP Developer • SQL Administrator for MIS, NAMSA Nato and Track-IT Applications • SLA / OLA/ Underpinning contract Management • Quality of Service Reporting and Analytics Projects: • Desktop Hardware & Software refresh consisting of 10 000 end points • Part of Re-Insource IT Services – Lead Desktop and Service Desk Stream • Migration from SAP to QMuzik

  • Systems Analyst

    at Denel Aviation

    June 2000 - May 2004

    Gauteng

    Responsibilities include: • Maintain SAP Quality Info Records • Administer Cisco PIX 515 FW • Compile & Manage SLA with IT Outsourced Provider • Compile & Manage Underpinning contracts with vendors & suppliers • Translate Business IT Requirements to IT Deliverables • Compile, Implement and Maintain IT policy, procedures and processes • MIS Reporting on Service Delivery for campus • SQL Administrator to MIS Server Projects: • IT Internal Hardware & Software Audit for CMDB & Licensing, approximately 10 000 end points

  • Database Developer

    at Database Distribution

    June 1999 - May 2000

    Gauteng

    Responsibilities include: • Develop, Populate and Maintain MS Access databases

  • Service Desk Agent

    at Memtek Distribution

    February 1998 - June 1999

    Gauteng

    Responsibilities include: • Outbound IT Sales & Marketing • Inbound IT Support

Education

  • Postgraduate Diploma in Business Administration (PGDBA)

    at Milpark Business School

    2019 - at Present (1 year) Gauteng

  • Certificate in Management Development 2017

    at Milpark Business School

    2017 - 2018 (1 year) Gauteng

  • Matric

    at Glenvista High School

    1984 - 1996 (12 years) Gauteng

Hives