Experience

  • UK Systems Administrator

    at Striata

    September 2018 - May 2019

    Gauteng

    I was employed at Striata communication as a UK Systems Administrator and SME on security for our region, working on enterprise Linux systems, this is high pressure work environment as our main clients are mostly banks and require little to no downtime. All servers are hosted in the cloud and we work remotely on the Striata systems. My duties were: • Problem Resolution - I was responsible for resolving problems and escalating to the correct technical resources I could not resolve the problem. Problems needed to be resolved according to the Service Level Agreement held with each client. • Incident Management Reports - Responsible for creating, distributing and presenting incident reports to a pre-defined list of clients during on call shifts. • Consulting on the installation of the application, upgrades and patches. • Documentation - Responsible for creating and maintaining documentation related to the support process, training and user manuals.

  • Support Engineer

    at IPT Holdings

    September 2016 - August 2018

    Gauteng

    I was employed at IPT Holdings as IT support Engineer full time where I service and maintain multiple clients. This is a high-pressure environment where I managed client’s whole infrastructures and must report directly to them. My duties were: • To provide support and maintenance to all my associated clients remotely, on site and to deliver feedback, and understanding the client’s needs. • Calls are logged with MSP Manager our ticketing system and I am to complete each logged ticket with proper feedback about the problem at hand. • To resolve complex issues as fast as possible and keep the clients up to date at all times. • Installing applications and operating systems.

  • Owner

    at True Alt - IT

    August 2014 - August 2016

    Gauteng

    Started my own support consulting company True Alt - IT, where I could work full time as a consultant for my clients: (2014/08/01 – 2016/08/31) At True Alt – IT I oversaw my client’s infrastructure that I had to maintain and report to the Owners/Directors directly. I also employed one person to help me out with my clients where I gained some experience as a leader and learning how to be an example. Clients: • Vermaak Pathologists • FMI-Trading • Penguin Pools • Quant Solutions I was contracted as IT consulting Manager at Vermaak Pathologist and was responsible to be the person who would be on site to oversee daily tasks and dealing with server and end user support.

  • Network Administrator

    at Quant Engineering Solutions

    June 2012 - August 2014

    Gauteng

    • I was responsible for making sure all the developers could always work without downtime. • I was also responsible for the hosted environment and dealing with clients that has problems with connections to the servers. • I was also my duty to take inventory control and fix any hardware related issues. • Working onsite at client (Vermaak Pathologists). • All backup solutions of DB’s, software and code. • Disaster recovery plans for clients and kept up to date. • All network and Linux server support.

  • Network Administrator

    at FaxFx

    September 2011 - June 2012

    Gauteng

    • I was responsible for ensuring all documentation of the IT was in place meaning IT policies, backup plans, Asset management and disaster recovery processes. • I was also supporting all end users on site and via telephone, this included installation of all software, desktops and faulty hardware. • We had a hosted environment that I was responsible for maintaining which hosted our cloud services.

  • IT Support Technician

    at Kargo National

    February 2011 - September 2011

    Gauteng

    • Installation and support of all software, remote support for users on site and in other branches • Active directory and managing Microsoft Exchange • All desktop support and computer and Laptop repairs • Configuration of routers and access points. • Managed backups of servers • Asset management • Cabling of the IT network. • Printer support of most known brands • VOIP systems support • Antivirus management

Education

  • Certification

    at CTU Training

    2010 - 2010 (1 year) Gauteng

  • Matric

    at HTS Middelburg

    2003 - 2007 (4 years) Gauteng

Hives