Over 10 years experience in Hospitality Industry. Have gain good experience and knowledge in front office, food and beverage, wellness and spa department. Work with different management skills and leadership which improved my carrier.
The Andaman Luxury Collection Resort, Langkawi, Malaysia (Starwood Hotels and Resorts Worldwide) February 2015 - February 2016V integrated wellness is a high quality whole person approach in spa and wellness, holistic therapies, beauty treatment, fitness classes, healthy cuisine, educational and lifestyle workshops and yoga retreats for body & soul.
My role is one of team leader and I'll be assisting to spa manager with effective operatio & development our wellness department in the hotel.
I works very closely with our trainer, who is one of our senior therapist as she does the training for all our treatment and focus on it. I'll focus on the guest experience & service, ensure everyone is at the same standard, ensure every single guest experiences a level of service that match with our luxury collection hotel.
My responsibility is motivating of our team whilst demonstrating an exceptional level of professionalism & flexible in order to adjust to the day to day operation requirements whilst maximizing the revenue of the department through treatment, retail sales, memberships & personal training.
Guest Services Manager
Thansur Bokor Highland Resort, Cambodia (Sokha Hotels & Resorts, Sokimex Investment Group Company) January 2012 - October 2014Pre-opening team (374 Standard Rooms, 38 Suites and 6 Villa Suites)
Directs all aspect of the guest relation and guest services function to achieve the highest possible guest satisfaction to current and future VIPs.
-Monitor guest relations associate to ensure maximum guest satisfaction through personal recognition.
-To ensure the repeat guests and other VIPs to receive special recognition and service.
-Inspect VIP rooms arrival.
-Greet and welcoming VIP guests personally.
-Oversee maintenance of efficient repeat guest history system.
-Handle guest complains and refer them as necessary, follow up on correct action.
-Review arrival lists for all arrivals and VIPs to check room allocation, amenities and special request.
-Appraise appearance, discipline and efficiency of all associates under direct supervision and immediate remedial action if necessary.
-Prepare efficient work schedule.
-Perform any other duties which may be assigned by management from time to time