Experience

  • Customer Success Manager

    at Fornova

    March 2018 - at Present

    Haifa

    • Successfully formed strong relationships with 20 customers. • Served as the first technical point of contact covering all integration stages. • Conducted over 50 professional customer trainings and webinars; from product functionality to strategic integration planning. • Continuously increased value for the customers by performing comprehensive data analysis that led to better strategic decisions. • Work in full conjunction with the product team gathering customers' requirements and ensuring efficient, customer-driven roadmap prioritization. • Frequently upsold upgrades, add-ons and extension modules and tutored the customer to master it. • Due to my vast experience in the tourism market (see below), I was closely involved in improving the UI/UX as well as the data reports accessibility.

  • Senior Market Manager of the Israeli Market

    at Booking.com

    December 2011 - October 2017

    Tel Aviv District

    •Successfully led the company from the penetration stage to the leader in the online-accommodation market today, with an 80% year-over-year growth. •Built detailed short, medium and long-term forecasts of the Israeli tourists/accommodation market. •Turned forecasts into measurable, quantified targets (KPI’s) aligned with the Company's global strategy and adapted to the specific Israeli-market variations. •Claimed full responsibility on a team of 6 Account Managers and Technical Coordinators •Managed strategic key customers. presented each with its detailed performance analysis on Booking.com, offered professional, ongoing guidance for constant improvement and maximization of revenues. •Performed comprehensive SWOT analysis of the Israeli accommodation market. •Orchestrated internal and external resources to overcome Israeli-market specific challenges •Represented Booking.com in various formal events and exhibitions as well as participated and advised in campaigns

Education

  • Art of Management

    at Excel Communications

    2014 - 2014 (1 year) Provincie Noord-Holland

  • MBA in Business administration

    at The Hebrew University, Jerusalem

    2002 - 2004 (2 years) Jerusalem

Languages

  • Hebrew Native

  • English Negotiation

Hives