Director of Business Operation EMEA/APAC
September 2017 - at Present
Tel Aviv District
Manages all aspects of a large, dispersed organization comprised of services and technical support functions. Supports all partners and end users in EMEA/APAC regions. Establish and build strong external relationships with consultants, end users and partners by serving as the business continuity liaison from pre to post-sales. Manages all professional services activities in the region. This includes all field services, installation services, project management, training and technical solution consulting. And ensure delivering the accurate statements of work while monitoring potential modifications to scope, schedule, budget, and other aspects of the solution over the course of the project life cycle. Drives adoption of growth strategies with Sales, Legal, Business Finance and Senior Management to introduce new value-based, revenue generating services in all countries/geographies.
September 2013 - September 2017
Managing the Services Department of a global company which automates terminal ports operations using Gate and Cranes Systems. Overseeing the day-to-day management of the service department including Project Management, Customer Support and field engineers. Responsible for implementing processes that improve delivery quality, efficiency and profitability, by training and knowledge transfer and structured risk mitigation processes. Develop and implement a service policy for the organization including managing SLA agreements. Directly managed multiple teams (including people abroad).
I&T Group Manager
at Logic Inc.
September 2008 - September 2013
Tel Aviv District
Managed the Global Integration and Testing Group for one of the largest HLS (Home Land Security) projects in the world. Directly managed over 15 people in 3 teams (including a global team). The group was responsible for the project software application deployment processes, support, integration and testing activities. Knowledge of HLS Systems (Video CCTV solutions and working with system of system methodology).
at NICE Ltd.
September 2006 - September 2008
Led the presale activities from operational and technical requirements, throughout solution design, system sizing, budget analysis and commercial discussions to intelligence organizations with full spectrum intelligence capabilities. Provided prompt responses to customer requests: RFPs, RFIs, proposals, presentations and quotes. Presented to and worked directly with high management level. Gained experience and knowledge of Telecommunication Networking and IP Networking environments.
September 2003 - September 2006
Responsible for the definition of system requirements, writing specification and design documents, working with development groups from different disciplines and subcontractors, participation in the integration activities up to delivery. Good working knowledge of Telecommunication Networking and IP Networking.
at Nice Ltd
September 2002 - September 2003
B.Sc. in Electronic Engineering
at Ariel University Center of Samaria
1999 - 2003 (4 years) Central District