Experience

  • Sales Associate- Specialist

    at Hugo Boss

    June 2019 - at Present

    Region Hovedstaden

    • Assisting personal selling • Daily planning of sales according to KPI’s • Working on Retail SAP PR2 and Sovia Back Office • Delivery planning and shopfloor replanishment

  • Department Manager (maternity cover)

    at Inditex, Zara Store

    November 2018 - June 2019

    Region Hovedstaden

    • Checking sales reports daily • Assisting sales executives to promote increased sales & promote the new collections on a daily basis • Weekly planning to maximize sales • Daily planning of floor coordination, according to sales reports, to reach the weekly/ monthly budget • Evaluating the store’s and department’s performance and making improvements according to results • Supervising all department’s activities (delivery planning, stockroom and shopfloor replenishment, shopfloor coordination) • Meeting sales targets and marketing the company’s special offers • Working closely with the team to reach the maximum efficiency • Organizing daily plan for sales assistants • Supervising all instore operations • Customer service • HR procedures (hiring personnel, preparing monthly schedules for employees, planning employees’ holidays)

  • Assistant Manager

    at Inditex, Zara store

    December 2017 - November 2018

    Region Hovedstaden

    • Handling customer queries and needs on a day to day basis. • Worked with clients to maximize visibility and value of the products instore • Assistance to Visual commercial manager • Organizing daily plan for the sales assistants • Assistance to Floor and Store Managers in recruiting and training interns for all departments, as well as supervising all the instore operations • Sales and stock management; maintaining the shop floor with merchandise stock and arranging changes if it’s necessary • Responsible of approving customer returns • Keeping clean and organized shop floor and fitting rooms • Till operation when needed • Providing online orders for customers instore

  • Store Manager

    at Zampetakis LTD

    October 2002 - January 2017

    Attica

    •Identification of current and future customer requirements by establishing rapport with potential and actual customers •Ensure availability of merchandise and services by procurement and selection of products •Formulate pricing policies by reviewing merchandising activities •Determine marketing strategy changes by reviewing operating and financial statements •Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures •Maintain awareness of all product knowledge, and current or upcoming product / trends •Communication with clientele Country Managers on regular basis for operational (supply chain, stock availability, promotion, merchandising) •Communicate with vendors in order to build long-term relationships and deals •eCommerce retail •Oversaw successful website launch (www.aagores.gr) •Increase conversion rate and traffic through Internet marketing and promotions

Education

  • MSc in Retail Management

    at University of Surrey

    2008 - 2009 (1 year) Surrey

  • BSc in Marketing Communications

    at The American College

    2003 - 2007 (4 years) Attica

  • ECDL (european commuter driving licence)

    at Symvoli

    2002 - 2003 (1 year) Attica

Knowledge and keywords

Languages

  • English Negotiation

  • Greek Native

  • Danish Elementary

  • Italian Elementary

Hives