I am a seasoned business, technical & people operations executive ► Driving $75M+ P&L units and 100+ people global operations with Major & Start-up Organizations.

☛ Get in touch at:
✉ Stern.Eli@Gmail.com
☎ +972-54-542-2101
☛ Learn more about me - goto » http://bit.do/elistern

Experience

  • Sr. Director ► Head of Professional Services & Operations ● PMO ● Customer Experience

    at Retalix - NCR

    August 2014 - at Present

    Central District

    ✔ Lead global services operations P&L annual budget at $60M. ✔ Lead services people operations comprising of up to 80 managers and delivery, DevOps, IT, development, testing, R&D and QA engineers globally. ✔ Core technologies: Retail, Agile, Mobile, POS, Scrum, SaaS, Cloud, Big Data, IoT. Key accomplishments ☛ ✔ Several mega programs are ongoing towards successful completion, with EMEA largest retailers, of Retalix R10 next generation platforms, million of USD worth each. ☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101 ▬▬▬▬▬▬▬▬▬▬▬▬▬

  • Management Consultant ► Operations ● Professional Services ● Customer Experience

    at Independent Consultant

    February 2014 - at Present

    Central District

    ✔ Management consulting & Pro-Bono consulting to entrepreneurs, managers, Start-Up and major organizations in various spheres, mainly in the Testing, Online and Medical Devices. ✔ Core technologies: Web, Agile, open source, Cloud, performance and load testing, Apache JMeter, JIRA, Big Data, stress testing, DevOps, Scrum, IT, Water-Scrum-Fall, FDA, IEC60601-2. Key accomplishments ☛ ✔ Establishing in 2014, an Israeli based production line for an FDA, IEC60601-2, Ultrasonic gas concentration and flow rate sensors based medical equipment for a US based company. ☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101 ▬▬▬▬▬▬▬▬▬▬▬▬▬

  • Area VP ● COO ● Sr. Director ► Operations ● Delivery ● Professional Services ● Customer Experience

    at Comverse

    September 2008 - August 2014

    Tel Aviv District

    ✔ Lead global services operations P&L annual budget at $75M. ✔ Lead services operations teams comprising of up to 120 managers & delivery, support, R&D and QA engineers globally. ✔ Core technologies: Mobile, VoIP, VAS, Video, Voice & Data, OSS, Mobile Internet, Networking, BSS, SaaS, Cloud, SaaS, Digital, CRM, ERP, Waterfall. Key accomplishments ☛ ✔ Dozens of projects $200K - $40M, successfully implemented in EMEA & APAC (Orange, Teliasonera, MTS, Beeline, Vodafone, China Mobile, etc.). ✔ Dozens of support contracts and managed services allocations successfully signed and maintained with highest satisfaction across EMEA, APAC and Middle East Millions of USD worth. ☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101 ▬▬▬▬▬▬▬▬▬▬▬▬▬

  • Director ► Operations ● PMO ● Project Management ● Supply Chain ● Professional Services Lead

    at Comverse

    February 2005 - September 2008

    Tel Aviv District

    ✔ Lead projects planning, pricing, committing and delivery, managing and controlling annual budget at $25M. ✔ Lead project management, delivery and development teams comprising of up to 25 people globally. ✔ Core technologies: Telephony, IP, Messaging, SDP, Call Completion, Video, Voice & Data, OSS, MIH, Value Added Services, Billing, Signaling, SS7, MMS, SMS Key accomplishments ☛ ✔ Dozens of projects $100K - $20M, successfully completed in EMEA (Teliasonera, MegaFon, Vimpelcom, etc.). ✔ Dozens of support contracts successfully signed and maintained with highest satisfaction across EMEA, Million of USD worth. ▬▬▬▬▬▬▬▬▬▬▬▬▬

  • Project Manager ● Technical Account Manager ► Operations ● Projects Delivery ● Customer Support

    at Comverse

    September 2003 - February 2005

    Tel Aviv District

    ✔ Managed customer relationship and projects planning, pricing and delivery, responsible for annual P&L budget of $10M. ✔ Core technologies: Legacy systems, Telephony, VoIP, Signaling, SDP, USSD, Video, Voice & Data, OSS, MIG, MDG, MIM, Billing, Signaling, TCP/IP, Windows, Linux, UNIX Key accomplishments ☛ ✔ Several BSS & VAS projects, $100K - $10M worth each were successfully completed with Russian Tier 1 Telco Operators (e.g MegaFon, Tele2.). ▬▬▬▬▬▬▬▬▬▬▬▬▬

Education

  • MBA

    at Manchester University UK

    1998 - 2000 (2 years) Central District

  • BA Business & Information Technology Engineering

    at Manchester University UK

    1995 - 1998 (3 years) Central District

  • PE, Practical Engineer, Electronics & Computer Engineering

    at Bosmat - Technion

    1988 - 1990 (2 years) Haifa

Languages

  • English Native

  • Russian Negotiation

  • Hebrew Native

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Hives