Experience

  • Operation Manager

    at Ghoson Spa & Wellness

    March 2018 - October 2019

    Al Wakrah

    ❖ Ensure the operations of the company and its outstations and implants are run with the highest quality of service to customers and in line with company policies and procedures. ❖ Responsible for meeting and surpassing revenue targets while keeping costs stable. ❖ Responsible for monthly & yearly budgets based on statistics of previous years, industry and economic trends, estimates of operating expenses and other pertinent data; with the finance manager and others. ❖ Responsible for creating a continuous process of assessment and change, developing, implementing and monitoring department processes and procedures to support the growth of the business unit. ❖ Coaching the team in sales and customer service. Trains personnel according to established procedures; conducts training meetings to discuss problems, give instructions and assignments, etc.

  • Front Office Manager

    at Ghoson Spa & Wellness

    October 2017 - February 2018

    Al Wakrah

    ❖ Directs, controls and coordinates activities of the company. ❖ Control to it that these activities are properly carried out to ensure guest satisfaction with services. ❖ Coordinates with housekeeping, accounting and other departments concerned in handling guest's requests, inquiries, and complaints regarding services, security matters, and billing. ❖ Prepares annual front office goals; develops working plans to carry goals and forecasts, compares actual achievements against goals periodically, takes necessary corrective actions. ❖ Control of preparation and finalizes all front office reports, schedules, requisitions, etc Authorizes the acceptance cash advances, refunds of deposits, paid-outs, etc. on the basis of established procedures, amount, the identity of guests or persons involved and availability of higher supervision. ❖ Implements discount policies and decide whether to upgrade service for guests to promote and maintain good public relations.

  • Assistant Front Office Manager

    at Jaz Aqua Marine Resort

    January 2016 - October 2017

    Red Sea Governorate

  • Manager Guest Relation Officers

    at Hotels

    February 2013 - November 2016

    Red Sea Governorate

Education

  • Time Management

    at Training Program

    2019 - 2019 (1 year)

  • Customer Service

    at Training Session

    2019 - 2019 (1 year)

  • New Concepts and Trends Within the Hospitality Sector

    at CPD

    2019 - 2019 (1 year)

  • Serving Opportunities Beyond Borders

    at CPD

    2019 - 2019 (1 year)

  • Law

    at St. Petersburg University u/s Ministry of Internal Affairs of the Russian Federation

    2003 - 2008 (5 years) Sankt-Peterburg

Languages

  • English Negotiation

  • Russian Native

Hives