Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability.

Experience

  • Sales Consultant

    at Texture Properties

    July 2019 - at Present

    Dubayy

    • Generate new sales leads and prospects through cold calls, networks, outdoor campaigns; onboard, advice and sell real estate options to clients. • Actively promote sales through social media ads, open house and participating on multiple listing services • Assist Sales Manager in actively leasing of new and existing properties. • Manage day-to-day relationships with developers, landlords, investors, tenants and owners to find new opportunities, up-sell other products and assess existing ones. • Maintain accurate records of all property list pricing, sales records, and activity reports.

  • Client Relationship Manager

    at OmniBSIC Bank Ghana

    May 2018 - May 2018

    Greater Accra Region

    • Promoted all the Bank's products to the over 700 (Business and Personal Banking) clients in my portfolio, to ensure end to end service of the clients' financial needs, deliver exceptional customer service and increase revenue lines. Resulting in $3.8 million growth in portfolio value. • Used my knowledge of business, finance, banking, credit and risk management to identify, recommend and promote products and solutions that best serve clients while working within risk parameters that protect the Bank. • Utilized referral networks and centers of influence to prospect and signed on over 300 new clients including onboarding, account management with additional service signups. • Sold $6.4 million worth of commercial loans, consumer credit, mortgages; Setup credit application for branch management and senior leadership approvals. • Led branch operations during the absence of the substantive branch manager, where I led the sales and the operational front-line and back-end staff.

  • Internal Service Manager

    at OmniBSIC Bank Ghana

    July 2015 - April 2018

    Greater Accra Region

    • Started the Internal Service Unit, this is the main internal support services and supply chain unit of the Bank by authoring and implementing policies, procedures, and systems for requisitions, procuring materials and services, and logistics distribution for the Bank, its 29 branches and 3 regional offices. • Developed and managed an annual budget of $3 million with no budget overruns with a 6% savings in 2017 through enhanced supply contracts and provided outstanding customer service in all activities. • Provided leadership in analysis of scope of work, requirement specifications, demand management, pre-qualifications, cost, supplier contracts negotiations and performance assessment, market risk and availability and negotiations for all departments, units and branches. • Managed company Travel and Housing, Staff Communications, Facilities, Fleet, Security and Warehouse spaces of the Bank. • Routinely participated in branch banking operations.

  • Administrative Assistant

    at Executive MBA Program, University of Ghana Business School

    June 2011 - June 2015

    Greater Accra Region

    • I collated data for and from the application and admissions process, and preparing application materials for large-scale distribution. Maintained accurate student academic files, grade changes and records of program development activities, including curriculum design and content. Produced scheduled reports. • I reviewed the creation of marketing materials and sourced for program logistics. • Planned and executed program related events including marketing roadshows, industry exhibitions, student orientation, co-curricular activities, and graduation events for a total student population of over 3200 each semester. • Managed the front office, providing solutions and answers to enquiries by prospective students, students, faculty and the general public, via phone, emails and walk-ins. • Supervised and monitored the work of outsourced services and staff.

  • Shift Supervisor

    at Dairy Queen Restaurant

    August 2005 - July 2009

    California

    • Supervised restaurant operations, while ensuring client satisfaction and gracefully handle any complaints. • Utilized various strategies including telesales, community outreach, loyalty programs to increase sales. • Balanced the cash register / POS at the end of the shift and track daily costs and revenues. • Maintained a fully-stocked inventory, prepare purchase requests and LPOs, order food supplies as needed while coordinating with suppliers as they deliver food product orders. Perform creditor reconciliations in line with set procedures. • Delegate and influence restaurant staff, supervise their performance and arrange to have shifts covered. Report to the franchise owner.

Education

  • Anti-Money Laundering / Combating the Financing of Terrorism (AML/CFT) Training

    at OmniBank Training Academy and Financial Intelligence Center

    2018 - 2018 (1 year) Greater Accra Region

  • Credit Analysis and Report Writing

    at National Banking College

    2018 - 2018 (1 year) Greater Accra Region

  • Advanced Management and Executive Skills Program

    at Michael A Potter International

    2017 - 2017 (1 year) Greater Accra Region

  • Leadership and Management Development Masterclass

    at Michael A Potter International

    2017 - 2017 (1 year) Greater Accra Region

  • Effective Supervisory Skills for Higher Performance

    at The Capital Group

    2016 - 2016 (1 year) Greater Accra Region

  • Bachelor of Science in Administration

    at University of Ghana

    2009 - 2011 (2 years) Greater Accra Region

Services offered

  • Account Manager

    Managing key accounts ensuring end to end service, client engagement and customer service, and sales

  • Sales

    Promoting company products to prospects, negotiating terms and ensuring deal closure to meet targets. With experience in Banking, Real Estate Industries

  • Office Management

    Front desk management, diary management, secretarial duties, telephone management

Languages

  • English Native

Hives